Troubleshooting
Topics:
• Speakerphone
• USB Port
• Check the Status of the Calendar
• Ribbon Communications Address Book
• Polycom Desktop Connector
• Troubleshoot Audio and Echo Issues
• Bluetooth Headset Issues
• Recording Issues and Solutions
• Reset the Phone to Factory Defaults
• Using an Approved Power Source
If you’re having issues with your Poly phone, you can try the troubleshooting options and solutions in the
following topics to resolve certain issues.
Speakerphone
If your speakerphone doesn't work, your system administrator may have disabled it. If this is the case, a
message displays after you press the speakerphone key informing you that Handsfree mode is disabled.
In this case, use the handset or a headset to handle calls.
USB Port
If you attach a USB device to your VVX 401/411, 500/501, 600/601, or 1500phone, and the phone does
not detect the attached USB device, your system administrator may have disabled the USB port on your
phone.
In this case, you cannot attach a USB device to your phone to use the following features:
• Call recording
• Picture frame
• USB headset
• Video calls on VVX 500/501 and 600/601 phones with a USB camera
• USB charging device on the VVX 600/601 phones
Contact your system administrator for help on enabling the USB port on your phone.
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