Administration and Utilities
Polycom®, Inc. 737
Software Management
The Software Management menu is used to backup and restore the Collaboration Server's configuration
files and to download MCU software.
Backup and Restore Guidelines
● Direct access to the Collaboration Server file system is disabled in both Ultra Secure Mode and
standard security mode.
● System Backup can only be performed by an administrator.
● The System Backup procedure creates a single backup file that can be viewed or modified only by
developers.
● A System Backup file from one system can be restored on another system.
● To ensure file system consistency, do not perform any configuration changes as the system does not
suspended them during the backup procedure.
● The following parameters, settings and files are backed up:
MCMS configuration files (/mcms/Cfg):
Network and service configurations,
Rooms,
Profiles
Reservations
System Flags
Resource Allocation
IVR messages, music
Collaboration Server Web Client user setting - fonts, windows
Collaboration Server Web Client global settings – notes, address book, language
Private keys and certificates (TLS)
Conference participant settings
Operation DB (administrator list)
SNMP settings
Time configuration
● CDR files are not included in the backup process and should be backed up manually by saving the
CDR files to a destination device.
This applies only to one RealPresence Collaboration Server (RMX) 1800/2000/4000 system to
another. Do not use a backup file from the RealPresence Collaboration Server (RMX)
1800/2000/4000 on any other model.
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