About ENA by Zayo
ENA delivers transformative connectivity, communication, cloud, cybersecurity, and technology services.
Our 99% customer satisfaction rating and world-class net promoter score (NPS) demonstrate our
commitment to delivering exceptional customer care. For more information, please visit www.ena.com,
call 866-615-1101, or email info@ena.com.
Transferring Calls
Consultative: While on an active call, press , dial the party to whom you are
transferring the call, and press Send. After the party to whom you are transferring
the call answers, press again.
Notes:
• The original caller will be automatically placed on hold when you press .
• You must wait for the person to whom you are transferring the call to answer to
complete the transfer.
• If the party to whom you are transferring does not want to accept the transfer,
press Cancel to reconnect with the original caller.
Blind: If you would like to transfer the call directly to the recipient without
announcing the caller, do one of the following:
• Press Blindxfer, if available. Dial the other party, and press Enter.
• Press , press Blind, dial the other party, and press Send.
Directly to Voicemail: Do one of the following:
• Press VMxfer, if available. Dial the other party, and press Enter.
• If VMxfer is not available and you have a 4 digit extension, press ,
then Blind, then *90 followed by the extension, and press Send.
• If VMxfer is not available and your have a 5 or 6 digit extension,
press , then Blind, then the star key (*) followed by the extension,
and press Send.
SUPPORT
Visit the ENA Help Center at help.ena.com for help documentation, including manuals
and tutorials for ENA’s solution products and support tools.
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