OWNER ASSISTANCE' 6-1
Your satisfaction and goodwill are important to your dealer and to us.
Normally, any problems with the sales transaction or the operation
of
your car
will
be
handled by your dealer's Sales or Service Departments.
Sometimes, however, despite the best intentions
of
all concerned,
misunderstandings can occur.
If
your problem has not been handled to
your satisfaction,
we
suggest you follow these steps:
STEP
ONE
- Discuss your problem with a member
of
dealership
management.
Often
complaints can be quickly resolved
at
that
leveL
If
the problem has already been reviewed with the Sales or Service
Manager, contact the owner
of
the dealership or the General Manager.
STEP
TWO
- Contact the Pontiac Zone Office closest to you listed on the
following pages (or in Canada, contact the General Motors Zone Office).
If your problem
can't
be quickly resolved
by
the dealership without
further help, contact the Zone's Customer
Services Department, and
provide them with:
• Your name, address and telephone number
• Vehicle Identification
Number
(This
is
available from the vehicle
registration or title, or the plate attached to the
left
top
of
the
instrument panel and visible through the windshield.)
• Dealer's name and location
• Vehicle's delivery
date
and present mileage
•
Nature
of
problem
STEP
THREE
- Contact the Customer Services Representative, Pontiac
Central
Office, One Pontiac Plaza, Pontiac, Michigan 48053, (telephone
number 313/857-1315). (In
Canada,
contact
the Customer Services
Representative, General Motors
of
Canada
Ltd., Oshawa, Ontario,
Lll
5 Z6; 416/644-6624.)
The
representative will review all the facts
involved. Then, if it
is
felt some further action can be taken, the zone will
be so instructed. In any case, your contact will be acknowledged
providing
Pontiac's position in the matter.
When contacting the
Zone or Central Office, please bear
in
mind
that
your problem will likely be resolved
in
the dealership, using the dealer's
facilities, equipment and personneL
So it
is
suggested
that
you follow the
above steps in sequence when you have a problem.
Your purchase
ofa
Pontiac product
is
greatly appreciated by both your
dealer and
Pontiac Motor Division.
We
want to help
you
in any way we
can to make sure you are completely satisfied with your
car
.
II
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