Section
8
Customer Assistance Information
Here you will find out how to contact Pontiac if you
need assistance. This section also tells you how to obtain
service publications and how
to
report any safety
defects.
This section includes information on: Customer
Satisfaction Procedure, Customer Assistance for Hearing
or Speech Impaired,
BBB
Auto Line
-
Alternative
Dispute Resolution Program, Reporting Safety Defects,
Roadside Assistance, and Service Publications.
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and Pontiac. Normally, any concern with the sales
transaction or the operation of your vehicle will be
resolved by your dealer’s Sales or Service Departments.
Sometimes, however, despite the best intentions of all
concerned, misunderstandings can occur. If your
concern has not been resolved to your satisfaction, the
following steps should be taken:
STEP
ONE
--
Discuss your concern with a member of
dealership management. Normally, concerns can be
quickly resolved at that level. If the matter
has
already
been reviewed with the
Sales,
Service, or Parts Manager,
contact the owner of the dealership or the General
Manager.
STEP
TWO
--
If after contacting
a
member
of
dealership management, it appears your concern cannot
be resolved by the dealership without further help,
contact the Pontiac Customer Assistance Center by
calling 1-800-PM CARES. In Canada, contact
GM
of
Canada Customer Assistance Center in Oshawa by
calling 1-800-263-3777 (English) or 1-800-263-7854
(French).
In
Mexico, call (525) 254-3777. In Puerto Rico, call
1-800-496-9992 (English) or 1-800-496-9993
(Spanish). In the
U.S.
Virgin Islands, call
1-800-496-9994. In other overseas locations, contact
GM
North American Export Sales in Canada
by
calling
1-905-644-4112.
8-1
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