GM
Participation
in
BBB
AUTO
LINE
--
Alternative
Dispute
r,
-
...
I
.,
.
-
.'
"--Resolution Program*
*This-
program may not be available
in
all
states,
depending
on
state law. Canadian owners refer to your
Warranty
and
Owner Assistance Informaticm booklet.
GeneralMotors reserves the right to change eligibility
limitations and/or
to
discontinue its participation
in
this program,.
Both
Pontiac and your Pontiac dealer are committed
to'
making
sure
you
are
completely
satisfied
with
your
new
vehicle.
Our
experience has
shown
that,
if
a situation
arjses
where
you
feel
your
concern has not been
adequately
addressed,
the
Customer Satisfaction Procedure
described earlier in
this
section is very successful.
There may
be
instances where an impartial third party
can
assist
in
arriving
at
a
solution to a disagreement
regarding vehicle repairs or interpretation
of
the New
Vehicle Limited
Warianty.
To
assist in resolving these
disagreements,
Pontiac
voluntarily
participates
in
BBB
AUTO
LINE.
BBB
AUTO
LINE
is
an
out-of-court program
administered
by
the
Better Business Bureau system to
settle disputes between customers and automobile
manufacturers.
This
program
is available fkee
of
charge
to
customers who currently own
or
lease a
GM
vehicle.
If
you are not satisfied after following the Customer
Satisfaction Procedure, you
may
contact the
BBB
using
the toll-free telephone number
or
write them at the
following address:
m,--.:-,
4
:
BBB
AUTO
LINE
Council
sf
Better Business Bureaus
4200
Wilson
Boulevard
Suite
800
Arlington,
VA
22203
Telephone:
1-800-955-5
100
To
file
a
claim,
you
will be asked to provide your name
and
address, your Vehicle Identification Number (VIN),
and a statement
of
the nature of your complaint.
Eligibility is limited
by
vehicle age and mileage, and
other factors.
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