PORT Command - Troubleshooting; Programming Troubleshooting

Troubleshooting
Programming Troubleshooting
1) How do I read operation
records?
In the “Records” of the main
interface or on the TTLock website
2) What is the maximum limit of
e-Key?
There is no limit
3) Why does it show “pending” when
I send e-Keys to other
people?
Before the receiver opens the app to
receive, the status shows
pending
4) I am unable to recive OTP? This may be due to a problem with
the operator or the SMS server; or
it may be due to some parameters
being incorrect. This prevents it from
receiving OPT please provide a mobile
phone number for
inspection
5) Can the same name be used at the
same time on a dierent
mobile phone?
No it can’t, but you can authorize the
admin to the other user
6) How do I download unlock records? • Connected to Bluetooth: you can
download on the website
• Not Connected: you cannot
download
7) Why can’t I unlock after I turned
on passage mode?
You need to perform an unlock
verication in any method, then the
passage mode will take eect.
8) What is the purpose of Auto Lock
mode?
You can set how long to lock after
unlocking
9) Why won’t the e-Key send? Check to see if the account sent to
the user is already registered
10) Does the app have a
maximum limit of locks?
No limit.
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