! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!! !
FAQ!
!
Q：Can!I!reformat!the!iConnect?
A：Yes,!insert!iConnect’s!USB!connector!into!a!PC’s!USB!port!to!reformat.!
Please!notice!that!iConnect!only!supports!the!FAT32!file!system.!During!the!
formatting!process,!select!FAT32!in!order!for!the!iConnect+!app!to!read!and!
write!data!properly!when!connected!to!iDevice.!If!another!file!system!is!
selected,!such!as!NTFS,!an!error!message!will!appear!"initialization!error,!
please!contact!the!store!or!distributor."!If!this!error!occurs,!please!reformat!
the!iConnect!with!FAT32!to!resolve!the!issue.!If!there!is!no!FAT32!option!on!
Windows!OS,!please!download!this!software:
64!bits:!http://www.ridgecrop.demon.co.uk/guiformat_x64.exe!!
32!bits:!http://www.ridgecrop.demon.co.uk/guiformat.exe!!
Operate!it!to!reformat!the!iConnect!with!FAT32.!
Q：Why!can't!I!play!the!movies!I!have!purchased!from!iTunes!by!iConnect?
A：Due!to!the!iOS8!restrictions,!the!iConnect!is!banned!from!playing!
DRM_protected!movies!purchased!from!iTunes!or!Amazon.!!
!
Q：Why!can't!I!copy!the!music!from!my!iPhone!device?
A：Although!Apple!doesn't!allow!copying!and!transferring!iTunes!content!directly!
to!an!iPhone,!most!of!the!songs!can!still!be!moved!and!saved!on!iConnect,!and!
be!played!iPhone,!iPad!or!on!Mac!or!PC.!New!songs!on!iTunes!are!all!playable.!
A!few!Digital!Rights!Management!(DRM)!restrictions!are!only!available!on!
iTunes.!
#
Q：When!I!select!file!and!folder!to!lock!at!the!same!time,!the!gray!button!of!
locking!function!cannot!be!pressed?!
A：The!locking!function!on!iConnect!App!is!for!single!file,!so!it!cannot!work!on!
folder.!The!file!and!folder!are!selected,!and!the!locking! fu nction!turning!into!
gray!cannot!be!pressed.!
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