Warranty and Service Information
SimCube Limited Warranty
The SimCube NIBP Simulator with optional ECG/Respiration and IBP feature is warranted against
defects in materials and workmanship for a period of forty-eight (48) months from the date of
shipment to the original purchaser. Warranty is valid only to the original buyer. Defective
equipment should be returned freight prepaid to Pronk Technologies Inc. Equipment returned with
defective parts and assemblies shall be either repaired or replaced at the manufacturer’s sole
discretion. This warranty is not applicable if the unit has been opened, if repair has been
attempted, if the unit has been damaged due to operation outside the environmental and power
specifications for the product, or due to improper handling or use.
If any fault develops, notify Pronk Technologies (see Returns and Repairs, below) giving full
details of the difficulty, and include the model and serial number of the device. Upon receipt of
shipping instructions, forward the device prepaid and repairs will be made at the factory.
The foregoing warranty is in lieu of all other warranties expressed or implied, including but not
limited to any implied warranty or merchantability, fitness or adequacy for any particular purpose
or use. Pronk Technologies shall be liable only for repair or replacement of the SimCube NIBP
Simulator and optional features. Pronk Technologies shall not be liable for any incidental or
consequential damages.
Order Cancellation and Refund Policy
You may return your item within 14 days of delivery for a full refund. We are unable to exchange
items (however, if you received a defective or incorrect item, we will be happy to make an
exchange). Item(s) returned for refund must be in its original condition, undamaged and with no
missing parts, packed in its original packaging, and include both the original receipt and an RMA
number.
We will notify you via e-mail or fax of your refund once we have received and processed the
returned item. You can expect a refund in the same form of payment originally used for purchase
within 7 to 14 business days of our receiving your return.
Returns and Repairs
Please call Pronk Technologies’ Service Department at 800-541-9802 to obtain a Return
Merchandise Authorization (RMA) number and the shipping address. Returns should be
packaged securely in the original packaging materials. The RMA number should be clearly
marked on the packaging. If the return is for a new item and is a result of our error, we will make
arrangements for payment of return shipping. Otherwise, items should be returned freight prepaid
to Pronk Technologies.
Revision O 07/18/2017
www.pronktech.com 800-541-9802 Page 16
PRONK TECHNOLOGIES
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