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Quintum
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Tenor DX
Quintum Tenor DX User Manual
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T
enor DX
®
V
oIP MultiPath/Gateway
Switch
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T
enor and Quintum are registered t
rademarks. PacketSa
ver
, Quintum T
echnologies, Inc., Risk Free V
oP
,
V
oIP Made Easy
, T
ASQ, Se
lectNet, and SelectNet T
e
chnology are trademarks
of Quintum T
echnologies,
Inc.
2
Table of Contents
Default Chapter
2
Table of Contents
2
About this Guide
5
What's Included
6
Typographical Conventions
7
Product Guide Conventions
7
Finding Help
8
Chapter 1: Overview
9
What Is the Tenor DX
10
Features
12
Unique Design
12
State-Of-The-Art GUI Configuration and Network Management
12
Selectnet™ Technology Safety Net
12
Packetsaver™ Reduces Bandwidth Consumption
13
Easy Connect to Console
13
Powerful System Monitoring
13
Capabilities
14
Virtual Tie Line
14
SNMP Support
14
Call Detail Recording
14
IVR/RADIUS Support
14
Nataccess
15
Call Routing/Management Options
16
Routing Table Options
18
Call Management Features
19
H.323 Gatekeeper Services
20
Gatekeeper
20
Zone Management
20
Call Registration
20
Border Element
20
Call Services
21
SIP User Agent
23
Chapter 2: Hardware Components
24
Hardware Description
25
Front Panel Connections and Reset Options
25
Front Panel Leds
28
Back Panel
29
RJ-45 Cables
30
DB-9 Serial RS-232 Cable
34
Chapter 3: Installation
35
Installation
35
Pre-Installation Guidelines
36
Inspect Package Contents
36
Rack Install
37
Connection
40
Connect to Line Interface - PBX
40
Connect to Trunk Interface - PSTN
41
Connect to Ethernet LAN
42
Connect to PC Console
43
Install Ground Safety Cable (if Required)
44
Power up the System
45
Assign IP Address
46
Change IP Address
47
Load Software Upgrade
49
Chapter 4: Getting Started: Tenor Configuration Manager/Tenor Monitor
51
Overview
51
Tenor Configuration Manager
52
Getting Started with Configuration
52
Tenor Monitor
53
Getting Started with Monitoring
53
Chapter 5: Getting Started: Command Line Interface (CLI)
55
What Is the Command Line Interface
55
Options
55
Modes
55
Navigation
55
User Login Ids
56
Access CLI
56
Telnet Connection
56
Serial Port Connection
57
Configuration Via CLI
58
Chapter 6: Call Detail Recording
59
Overview
60
What Is a CDR
61
Establish Connection between Tenor DX and CDR Server
62
Configure Tenor DX for Connection to CDR Server
63
Setup CDR Server and Assign Password
63
Change CDR Password
63
Tenor DX Establishes Connection with CDR Server
64
CDR Server Establishes Connection with Tenor DX
64
CDR Output
65
Sample Record for Standard and Extended CDR Format 0, 1, 100, 101
65
Sample Record for Extended Tenor DX CDR Format 3, 4, 103, 104
68
Chapter 7: System Alarms
71
Overview
72
Monitor Alarms
72
How to Read Alarms
72
Valid Alarms
74
View Alarms
77
Display All Alarms
77
Display Active Alarms
77
Display Alarm History
78
Chapter 8: Diagnostics/Maintenance
79
Before You Begin
80
Monitor Leds
80
Diagnostics
81
Common Symptoms/Problems
81
Verify Unit Provisioning
82
Ping Unit
82
Monitoring
83
Alarms
83
General Maintenance
83
Restore Factory Defaults
83
Reset System
83
Change Password
83
Change Unit Date and Time
84
If You Need Additional Help
85
Declaration of Conformity
94
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Quintum Tenor DX Specifications
General
Category
VoIP Gateway
Protocols
SIP, H.323
Interfaces
Ethernet
Voice Codecs
G.711, G.723.1
Type
Gateway
Ethernet Ports
1