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3. FACTORY REPAIR OF ASSEMBLED KITS:
To qualify for Ramsey Electronics factory repair, kits MUST:
1. NOT be assembled with acid core solder or flux.
2. NOT be modified in any manner.
3. BE returned in fully-assembled form, not partially assembled.
4. BE accompanied by the proper repair fee. No repair will be undertaken
until we have received the MINIMUM repair fee (1/2 hour labor) of
$18.00, or authorization to charge it to your credit card account.
5. INCLUDE a description of the problem and legible return address. DO
NOT send a separate letter; include all correspondence with the unit.
Please do not include your own hardware such as non-Ramsey
cabinets, knobs, cables, external battery packs and the like. Ramsey
Electronics, Inc., reserves the right to refuse repair on ANY item in
which we find excessive problems or damage due to construction
methods. To assist customers in such situations, Ramsey
Electronics, Inc., reserves the right to solve their needs on a case-by-
case basis.
The repair is $36.00 per hour, regardless of the cost of the kit. Please
understand that our technicians are not volunteers and that set-up, testing,
diagnosis, repair and repacking and paperwork can take nearly an hour of
paid employee time on even a simple kit. Of course, if we find that a part
was defective in manufacture, there will be no charge to repair your kit (But
please realize that our technicians know the difference between a defective
part and parts burned out or damaged through improper use or assembly).
4. REFUNDS: You are given ten (10) days to examine our products. If you
are not satisfied, you may return your unassembled kit with all the parts and
instructions and proof of purchase to the factory for a full refund. The return
package should be packed securely. Insurance is recommended. Please do
not cause needless delays, read all information carefully.
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