Ratio Six - Page 21

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How To Get Warranty Service in the United States
• If your Ratio Six coee machine needs service, please contact us at help@ratiocoee.com or call us at
800.261.9640. Our team will arrange the inspection of your machine at our service center.
• You may be asked to register your Ratio Six coee machine with proof of purchase and serial number
on the warranty & returns section of our website before we issue warranty service. Without proof of
purchase, your warranty period will run from the date of our first sale of the coee machine in our
records.
• Do not ship your coee machine to us without a return authorization. You are responsible for shipping
charges. Returned coee machines must be shipped in proper packaging, with insurance for loss or
damage, as we are not responsible for products lost or damaged in shipment.
• Once we receive your coee machine, and determine that the unit is covered by warranty, we will
repair or replace your coee machine at our discretion. If we determine that your unit only requires
cleaning, or requires repairs under Warranty Exclusions, we will contact you and oer service for a fixed
charge, or return your unit without repair. In this case you are responsible for all return shipping charges.
• Replaced or repaired units will be subject to the same 5-year warranty period dating back to the
purchase date of the original product.
For warranty service outside the USA, please visit ratiocoee.com/warranty
07 5YEAR LIMITED WARRANTY