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What your warranty covers:
• Defects in materials or workmanship.
For how long after your purchase:
• One year from date of purchase.
The warranty period for rental units begins with the first rental or 45 days from date of shipment to
the rental firm, whichever comes first.
What we will do:
• Provide you with a new, or at our option, a refurbished unit. The exchange unit is under warranty
for the remainder of the original product’s warranty period.
• Proof of purchase in the form of a bill of sale or receipted invoice which is evidence that the
product is within the warranty period must be presented to obtain warranty service. For rental firms,
proof of first rental is also required.
How to make a warranty claim:
• Properly pack your unit. Include any cables, etc., which were originally provided with the product.
We recommend using the original carton and packing materials.
• Include evidence of purchase date such as the bill of sale. Also print your name and address and a
description of the defect. Send via standard UPS or its equivalent to:
Thomson Inc.
Product Exchange Center
11721 B Alameda Avenue
Socorro, Texas 79927
• Insure your shipment for of loss or damage. Thomson accepts no liability in case of damage or loss
en route to Thomson.
• Pay any charges billed to you by the Exchange Center for service not covered by the warranty.
• A new or refurbished unit will be shipped to you freight prepaid.
What your warranty does not cover:
• Customer instruction. (Your Owner’s Manual provides information regarding operating Instructions
and user controls. For additional information, ask your dealer.)
• Installation and set-up service adjustments.
• Batteries.
• Damage from misuse or neglect.
• Products which have been modified or incorporated into other products.
• Products purchased or serviced outside the USA.
• Acts of nature, such as but not limited to lightning damage.
U.S. Warranty
USB display does not appear when
connected to computer.
• Check connection between your unit
and the computer. ( Refer to the “USB
Driver Installation; MusicMatch
Jukebox
TM
Software” instruction
manual)
• Check if the USB drivers are properly
installed ( Refer to the “USB Driver
Installation; MusicMatch Jukebox
TM
Software” instruction manual)
The player does not respond to key
operations?
• To reset the unit, turn the player off
by removing the battery. Reinsert
the battery properly and turn the
player on again to resume normal
operations.
Note
Under some rare circumstances,
your unit might report less memory
than is available for storing music
files. If this happens, format the
device to recover all the memory.
Warning:
Formatting the device will erase all
stored contents. Backup all the
valuable files before doing so.
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