REDARC SOLAR PRODUCT WARRANTY
Over the last three decades our company has established a reputation as the power conversion specialist.
A 100% Australian-owned company, we have met the needs of customers in transport and other industries through exciting, innovative thinking.
We believe in total customer satisfaction and practice this by offering our customers:
• Technical advice free of jargon and free of charge
• Prompt turnaround of orders throughout Australia and globally
• Friendly, personalised, professional service and product support
In the unlikely event that a technical issue arises with a Redarc product, customers are encouraged to initially contact the Redarc Technical
Support Team on (08) 8322 4848 or power@redarc.com.au for prompt and efficient diagnosis and product support.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major
failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail
to be of acceptable quality and the failure does not amount to a major failure.
The benefits of this Warranty are in addition to other rights and remedies available at law in respect of the Solar Products and shall not derogate from any
applicable mandatory statutory provisions or rights under the Australian Consumer Law.
Redarc Electronics Pty Ltd atf the Redarc Trust trading as Redarc Solar (“Redarc”) offers a warranty in respect of its Solar Products where the Solar Products
are purchased from an authorised Redarc Solar distributor or reseller by a person (“Purchaser”), on the terms and conditions, and for the duration, outlined
below in this document (“Warranty”).
1. In this Warranty, the term Solar Products means:
1.1 Redarc Solar Monocrystalline Solar Panels;
1.2 Redarc Solar Monocrystalline Folding Portable Solar Panel Kits;
1.3 Redarc Solar Monocrystalline Folding Solar Panels;
1.4 Redarc Solar Amorphous Flexible Solar Panels;
1.5 Redarc Solar Amorphous Folding Solar Panels;
(collectively the “Modules”);
1.6 Redarc Solar Regulators and Displays;
1.7 all other solar products manufactured or supplied by Redarc
that are designed for use in recreational vehicles and boats, not
otherwise specifically referred to in this clause 1; and
1.8 any component of or accessory for any product in clause 1.1 to
1.7 (inclusive) manufactured or supplied by Redarc.
Offer and duration of product warranties
2. Subject to this clause 2, Redarc warrants that its Solar Products will be
free, under normal application, installation, use and service conditions,
from defects in materials and workmanship affecting normal use, for
the relevant periods set out below:
2.1 Redarc Solar Monocrystalline Solar Panels – 5 years from the
date of purchase;
2.2 Redarc Solar Monocrystalline Folding Portable Solar Panel Kits –
5 years from the date of purchase;
2.3 Redarc Solar Monocrystalline Folding Solar Panels – 2 year from
the date of purchase;;
2.4 Redarc Solar Amorphous Flexible Solar Panels – 2 years from the
date of purchase;
2.5 Redarc Solar Amorphous Folding Solar Panels – 2 years from the
date of purchase;
2.6 Redarc Solar Regulators and Displays – 2 years from the date of
purchase; and
2.7 all other Solar Products not otherwise set out in this clause 2 – 2
years from the date of purchase.
3. Where a Solar Product malfunctions (excluding as a result of a
reduction in power output levels, which is the subject of clause 4) or
becomes inoperative during the relevant warranty period applicable to
that Solar Product pursuant to clause 2, due to a defect in materials or
workmanship, as determined by Redarc, then subject to further rights
conferred by the Australian Consumer Law on the Purchaser, Redarc
will, in exercise of its sole discretion, either:
3.1 repair the defective Solar Product;
3.2 replace the defective Solar Product; or
3.3 provide a refund to the Purchaser for the purchase price paid for
the defective Solar Product,
without charge to the Purchaser.
4. Redarc warrants that:
4.1 if any Redarc Solar Monocrystalline Solar Panels or any Redarc
Solar Monocrystalline Folding Portable Solar Panel Kits exhibit a
power output of less than 80% of Peak Power under Standard
Test Conditions, within 25 years of the date of purchase;
4.2 if any Redarc Solar Monocrystalline Folding Solar Panels, Redarc
Solar Amorphous Flexible Solar Panels or any Redarc Solar
Amorphous Folding Solar Panels exhibit a power output of less
than 80% of Peak Power under Standard Test Conditions, within
5 years of the date of purchase;
and such loss of power is determined by Redarc to be due to a
defect in materials or workmanship, then subject to further rights
conferred by the Australian Consumer Law on the Purchaser,
Redarc will, in exercise of its sole discretion, either:
4.3 make up the loss in power by supplying the Purchaser with
relevant additional Modules; or
4.4 repair or replace the defective Modules,
without charge to the Purchaser.
5. For the purposes of clause 4:
5.1 Peak Power means the minimum peak power level in Watts that
a Module generates in its maximum power point (as stated on the
label affixed to the Module or on the product information sheet
accompanying the Module); and
5.2 Standard Test Conditions means:
(a) light spectrum of AM 1.5;
(b) an irradiation of 1,000 Watts per square metre; and
(c) a cell temperature of 25 degrees centigrade at right angle
irridation,
the measurements being carried out in accordance with
IEC61215 as tested at the connectors or junction box terminals
(as applicable) per the calibration and testing standards of Redarc
in effect on the date of manufacture of the Module.
6. The warranties given by Redarc in clauses 2 to 4 cover the reasonable
costs of delivery and installation of any repaired or replaced Solar
Products or components of Solar Products to the Purchaser’s usual
residential address notified to Redarc, together with the reasonable
costs of removal and return of any Solar Products determined by
Redarc to be defective.
7. If the Purchaser incurs expenses of the nature referred to in clause 6 in
the context of making a claim pursuant to this Warranty that is accepted
by Redarc, the Purchaser will be entitled to claim for reimbursement of
those expenses which Redarc determines, in exercise of its sole
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