Rheem mr85245 - Warranty Periods and Claim Procedures



The Effective Date of warranty coverage (or the beginning of the Applicable Warranty Periods) is the date of installation of the water heater, if
properly documented. If you are not able to provide the documentary proof of the date of original installation, the Effective Date will be the date of
manufacture of the water heater plus 90 days.

Category Typical Application
MR, CMR, & MTS Series MHD Series
Tank Parts Tank Parts
Residential:
a single family
dwelling
ͻ KǁŶĞĚďLJƚŚĞŽƌŝŐŝŶĂůƉƵƌĐŚĂƐĞƌǁŝƚŚ
ƉƌŽŽĨŽĨƉƵƌĐŚĂƐĞ
LIFETIME
6 YEARS
10 YEARS 5 YEARS
ͻ dŚĞŽƌŝŐŝŶĂůƉƵƌĐŚĂƐĞƌĚŽĞƐŶŽƚŚĂǀĞ
ƉƌŽŽĨŽĨƉƵƌĐŚĂƐĞŽƌ
ͻ ,ŽŵĞŝƐŶŽƚŽǁŶĞĚďLJƚŚĞŽƌŝŐŝŶĂůƉƵƌͲ
ĐŚĂƐĞƌ
15 YEARS
ͻ dŚĞƵŶŝƚŝƐƉĂƌƚŽĨĂƌĞŶƚĂůƉƌŽŐƌĂŵŽƌ
ͻ dŚĞƵŶŝƚŝƐŵŽǀĞĚĨƌŽŵŝƚƐŽƌŝŐŝŶĂůŝŶƐƚĂůͲ
ůĂƚŝŽŶůŽĐĂƚŝŽŶ
10 YEARS
5 YEARS
Commercial
ͻ ƌĞƐŝĚĞŶƚŝĂůƌĞŶƚĂůƉƌŽƉĞƌƚLJŽƌ
ͻ /ŶƐƚĂůůĞĚŝŶĂĐŽŵŵĞƌĐŝĂůďƵŝůĚŝŶŐ
Agricultural
ͻ ŶLJĂŐƌŝĐƵůƚƵƌĂůĂƉƉůŝĐĂƚŝŽŶ;ĞdžĚĂŝƌLJ
ďĂƌŶͿ
3 YEARS
Industrial
ͻ ŶLJĂƉƉůŝĐĂƚŝŽŶǁŚĞƌĞƚŚĞǁĂƚĞƌŝƐƵƐĞĚ
ĂƐĂƉĂƌƚŽĨĂŶŝŶĚƵƐƚƌŝĂůŽƌĐŽŵŵĞƌĐŝĂů
ƉƌŽĐĞƐƐ
5 YEARS 1 YEAR 5 YEARS 1 YEAR

Any claim for warranty assistance must be made promptly. First, determine if your water heater is “in-warranty” (that is, within the Applicable Warranty
Period). You can determine your unit’s warranty status by obtaining the complete model number, the complete serial number, and the date of installation
of your water heater by contacting Water Heater Innovations Water Heaters’ Warranty Department (telephone (800) 321-6718) during normal business
hours to determine if the Applicable Warranty Period has expired. If your water heater is “in-warranty”, contact the plumber, or mechanical contractor,
that installed it for assistance with the warranty repairs, or replacement, required. You may also select a plumber, or mechanical contractor, from
your local Yellow Pages to assist you. Water Heater Innovations Technical Service personnel are available to assist you by telephone (800) 321-
6718 to answer your questions about the operation or repair of your water heater during normal business hours. Be prepared to provide the plumber,
mechanical contractor, or Water Heater Innovations
Technical Service person you call with the complete model number, the complete serial number, and the date of installation of your water heater
in addition to an explanation of your water heater problem. If an exact replacement is not available, Water Heater Innovations will provide you with
the current model of your water heater, or component part(s), or a replacement unit with comparable operating features. If government regulations
or industry certification or similar standards require the replacement water heater, or replacement component part(s), to have features not found in
the defective water heater, or the defective component part(s), you will be charged for the difference in price represented by those required features.
If you pay the price difference for those required features and/or to upgrade the size and/or other features available on a replacement new water
heater, you will also receive a complete new Limited Warranty (with the full Applicable Warranty Period) for the replacement new water heater. Water
Heater Innovations reserves the right to inspect, or require the return of, the failed water heater or the defective component part(s). Each “in-warranty”
failure water heater must be made available to Water Heater Innovations (with the rating label and all the component parts intact) in exchange for the
replacement water heater. Each defective “in-warranty” component part to be replaced may be required to be returned to Water Heater Innovations in
exchange for the replacement component part. Warranty compensation is subject to validation of “in-warranty” coverage by Water Heater Innovations
Claims Department personnel.
ͻ dŽŽďƚĂŝŶǁĂƌƌĂŶƚLJĐŽŵƉĞŶƐĂƚŝŽŶĨŽƌĂŶŝŶͲǁĂƌƌĂŶƚLJǁĂƚĞƌŚĞĂƚĞƌĨĂŝůƵƌĞLJŽƵŵƵƐƚƉƌŽǀŝĚĞtĂƚĞƌ,ĞĂƚĞƌ/ŶŶŽǀĂƚŝŽŶƐǁŝƚŚ;ĂƚtĂƚĞƌ,ĞĂƚĞƌ
/ŶŶŽǀĂƚŝŽŶƐŽƉƚŝŽŶͿĞŝƚŚĞƌƚŚĞĨĂŝůĞĚǁĂƚĞƌŚĞĂƚĞƌ;ǁŝƚŚƚŚĞƌĂƚŝŶŐůĂďĞůĂŶĚĂůůƚŚĞĐŽŵƉŽŶĞŶƚƉĂƌƚƐŝŶƚĂĐƚͿŽƌƚŚĞĐŽŵƉůĞƚĞŽƌŝŐŝŶĂůƌĂƚŝŶŐůĂďĞů
;ƉŚŽƚŽĐŽƉŝĞƐĂƌĞŶŽƚĂĐĐĞƉƚĂďůĞͿƌĞŵŽǀĞĚĨƌŽŵƚŚĞĨĂŝůĞĚǁĂƚĞƌŚĞĂƚĞƌƚŚĞĐŽŵƉůĞƚĞŵŽĚĞůŶƵŵďĞƌĂŶĚƚŚĞĐŽŵƉůĞƚĞƐĞƌŝĂůŶƵŵďĞƌŽĨƚŚĞDĂƌĂͲ
ƚŚŽŶǁĂƚĞƌŚĞĂƚĞƌƚŚĂƚƌĞƉůĂĐĞĚƚŚĞĨĂŝůĞĚƵŶŝƚĂŶĚƚŚĞĚĂƚĞƚŚĞŽƌŝŐŝŶĂůǁĂƚĞƌŚĞĂƚĞƌĨĂŝůĞĚzŽƵŵĂLJĂůƐŽďĞƌĞƋƵŝƌĞĚƚŽƉƌŽǀŝĚĞĚŽĐƵŵĞŶƚĂƌLJ
ƉƌŽŽĨŽĨƚŚĞĨĂŝůĞĚǁĂƚĞƌŚĞĂƚĞƌƐĚĂƚĞŽĨŝŶƐƚĂůůĂƚŝŽŶƚŽĞƐƚĂďůŝƐŚŝƚƐŝŶͲǁĂƌƌĂŶƚLJƐƚĂƚƵƐ
ͻ dŽƌĞĐĞŝǀĞǁĂƌƌĂŶƚLJĐŽŵƉĞŶƐĂƚŝŽŶĨŽƌĂŶŝŶͲǁĂƌƌĂŶƚLJĚĞĨĞĐƚŝǀĞĐŽŵƉŽŶĞŶƚƉĂƌƚLJŽƵŵƵƐƚƉƌŽǀŝĚĞt,/ǁŝƚŚ;ĂƚtĂƚĞƌ,ĞĂƚĞƌ/ŶŶŽǀĂƚŝŽŶƐŽƉƚŝŽŶͿ
ĞŝƚŚĞƌƚŚĞĚĞĨĞĐƚŝǀĞĐŽŵƉŽŶĞŶƚƉĂƌƚŽƌƚŚĞƉĂƌƚŶƵŵďĞƌŽŶƚŚĞĨĂŝůĞĚĐŽŵƉŽŶĞŶƚƉĂƌƚƚŚĞĐŽŵƉůĞƚĞŵŽĚĞůŶƵŵďĞƌĂŶĚƚŚĞĐŽŵƉůĞƚĞƐĞƌŝĂůŶƵŵͲ
ďĞƌŽĨƚŚĞDĂƌĂƚŚŽŶǁĂƚĞƌŚĞĂƚĞƌĨƌŽŵǁŚŝĐŚƚŚĞĚĞĨĞĐƚŝǀĞĐŽŵƉŽŶĞŶƚƉĂƌƚǁĂƐƌĞŵŽǀĞĚĂŶĚƚŚĞĚĂƚĞƚŚĞĚĞĨĞĐƚŝǀĞĐŽŵƉŽŶĞŶƚƉĂƌƚĨĂŝůĞĚzŽƵ
ŵĂLJĂůƐŽďĞƌĞƋƵŝƌĞĚƚŽƉƌŽǀŝĚĞĚŽĐƵŵĞŶƚĂƌLJƉƌŽŽĨŽĨƚŚĞĚĂƚĞŽĨŝŶƐƚĂůůĂƚŝŽŶŽĨƚŚĞDĂƌĂƚŚŽŶǁĂƚĞƌŚĞĂƚĞƌĨƌŽŵǁŚŝĐŚƚŚĞĚĞĨĞĐƚŝǀĞƉĂƌƚǁĂƐ
ƌĞŵŽǀĞĚʹŽƌƚŚĞĚĂƚĞŽĨƉƵƌĐŚĂƐĞŽĨƚŚĞƉĂƌƚ;ŝĨŝƚǁĂƐƉƵƌĐŚĂƐĞĚƐĞƉĂƌĂƚĞůLJͿͲƚŽĞƐƚĂďůŝƐŚƚŚĞŝŶͲǁĂƌƌĂŶƚLJƐƚĂƚƵƐŽĨƚŚĞĚĞĨĞĐƚŝǀĞĐŽŵƉŽŶĞŶƚ
ƉĂƌƚ
Warranty claim documentation should be mailed promptly to Water Heater Innovations, Warranty Department, 3107 Sibley Memorial Highway, Eagan,
MN 55121
Water Heater Innovations Inc.
3107 Sibley Memorial Highway
Eagan, MN 55121-1604