Troubleshooting
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[Invalid Winsock version.
Please use version 1.1 or higher.]
Install the operating system of the com-
puter or copy Winsock from the operat-
ing system CD-ROM.
[No response from the scanner.] • Check whether the machine is con-
nected to the network correctly.
• The network is crowded. Wait for a
while, and then try to reconnect.
[No User Code is registered.
Consult your system administrator.]
Access is restricted with user codes. Con-
sult the system administrator of the ma-
chine.
[Call Service
Please call your service representative.]
An unrecoverable error has occurred in
the machine. Call your service represent-
ative.
[Scanner is in use for other function.
Please wait.]
A function of the machine other than the
scanner function is being used such as the
copier function. Wait for a while and re-
connect.
[Scanner is not available.
Check the scanner connection status.]
• Check whether the main power
switch of the machine is turned off.
• Check whether the machine is con-
nected to the network correctly.
• Deselect the personal firewall func-
tion of the client computer.
• Use an application such as telnet to
make sure SNMPv1 or SNMPv2 is set
as the machine’s protocol. For details,
see Network Guide.
[Scanner is not available on the specified device.] The TWAIN scanner function cannot be
used on this machine. Contact your serv-
ice representative.
[Scanner is not ready.
Check the scanner and the options.]
Check whether the ADF cover is closed.
[The name is already in use.
Check the registered names.]
You tried to register a name that is al-
ready in use. Use another name.
[Any of Login User Name, Login Password or Driver En-
cryption Key is incorrect.]
• Check the login user name, login pass-
word, and driver encryption key.
• Permission to use this function has not
been granted. Contact the machine
administrator.
Message Causes and solutions
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