ERROR MESSAGES
SM 4-33 B273
Trouble-
shooting
4.9 ERROR MESSAGES
Error Description Solution
By-pass tray jam (door
open)
Paper is either jammed in the by-
pass tray, or paper is not fed
correctly.
Clear the paper jam and
load paper correctly.
Cancel? 1. Yes, 2. No
The memory becomes full when
attempting to store a document.
Press the ‘1’ button and
select ‘yes’ to cancel the fax
job.
Press the ‘2’ button and
select ‘no’ to send the
pages that are stored in
memory. This will send only
those the pages that are
stored. Remaining pages
can be sent at a later time,
when the memory frees up.
COMM error A communication error occurred. Ask the sender to try again.
Low/Open heat error
A problem in the fusing unit
occurred.
Check the thermostat,
thermistor contact point,
and heating lamp.
Overheat The machine has overheated.
The machine automatically
goes into stand-by mode.
The machine restarts when
it cools down to the normal
operating temperature.
Check the operation of the
thermistor and thermostat if
the problem persists.
Delayed function full
The delayed fax job list/memory
space is full.
Cancel unnecessary fax
jobs.
Document jam A jam occurred in the ADF. Clear the document jam.
Door open
The front or rear cover is not
securely latched.
Close the clover until it
locks into place.
Enter again Invalid item is entered. Enter the correct item.
Function impossible
A combination of printer
functions that cannot be used at
the same time has been
attempted.
Reduce the number of
selected functions, or use
only one function at a time.
Group not available
A group location number has
been selected where only a
single location number can be
used. This can occur when
adding locations for a fax
broadcast operation.
Use a speed dial number, or
dial the number manually
with the number keypad.
LSU error A problem occurred in the LSU.
Use tech mode to test the
LSU. Replace if necessary.
Invalid/No cartridge
A unauthorized cartridge has
been used.
Use an approved cartridge.
Line error
The machine cannot connect
with the remote machine, or has
lost contact because of a
problem with the phone line.
Try again. If the problem
persists, wait an hour for the
line to clear and then try
again, or turn the ECM on.
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