9 March 2004 ERROR CODES
2-7
Trouble-
shooting
Code Meaning Suggested Cause/Action
6-10 G3 ECM - error frames still
received at the other end
after all communication
attempts at 2400 bps
• Check for line noise.
• Adjust the tx level (use NCU parameter 01 or the
dedicated tx parameter for that address).
• Check the line connection.
•
Defective remote terminal.
6-21 V.21 flag detected during
high speed modem
communication
• The other terminal may be defective or
incompatible.
6-22 The machine resets the
sequence because of an
abnormal handshake in the
V.34 control channel
• Check for line noise.
• If the same error occurs frequently, replace the
FCU.
• Defective remote terminal.
6-99 V.21 signal not stopped
within 6 s
• Replace the FCU.
22-00 Original length exceeded the
maximum scan length
• Divide the original into more than one page.
• Check the resolution used for scanning. Lower
the scan resolution if possible.
•
Add optional page memory.
22-01 Memory overflow while
receiving
• Wait for the files in the queue to be sent.
• Delete unnecessary files from memory.
•
Transfer the substitute reception files to an
another fax machine, if the machine’s printer is
busy or out of order.
•
Add an optional SAF memory card or hard disk.
22-02 Tx or rx job stalled due to
line disconnection at the
other end
• The job started normally but did not finish
normally; data may or may not have been
received fully.
• Restart the machine.
22-04 The machine cannot store
received data in the SAF
• Update the ROM
• Replace the FCU.
23-00 Data read timeout during
construction
•
Restart the machine.
•
Replace the FCU
25-00 The machine software
resets itself after a fatal
transmission error occurred
•
Update the ROM
•
Replace the FCU.
F0-xx V.34 modem error
•
Replace the FCU.
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