Troubleshooting
109
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[Cannot find the scanner. Check if the scanner main
power is on.]
• Check whether the main power switch
of the machine is turned off.
• Check whether the machine is connect-
ed to the network correctly.
• Deselect the personal firewall function
of the client computers.
[Cannot specify any more scanning area.] The maximum number of scanning areas
that can be stored is 99. Delete unneeded
scanning area.
[Clear Misfeed(s) in ADF.] Remove the originals jamming. When the
originals are misfed, place them again.
Check whether the originals are proper to
be scanned by the machine.
[Cannot add any more scanning mode.] Check whether the client computer can use
the TCP/IP protocol.
[Error has occurred in the scanner.] Check whether the scanning settings made
with the application exceed the setting
range of the machine.
[Error has occurred in the scanner driver.] • Check whether the network cable is
connected correctly to the client compu-
ter.
• Check whether the Ethernet board of
the client computer is recognized cor-
rectly by Windows.
• Check whether the client computer can
use the TCP/IP protocol.
[Fatal error has occurred in the scanner.] An recoverable error has occurred in the
machine. Call your service representative.
[Insufficient memory. Close all other applications, then
restart scanning.]
Close all the unnecessary applications run-
ning on the client computer.
Message Causes and solutions
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