Ricoh B234 - Page 522

SERVICE CALL CONDITIONS
B234/B235/B236/D101/D102/D103 4-102 SM
Address Book Data Error
SC870 B
Address book data stored on the
hard disk was detected as
abnormal when it was accessed
from either the operation panel
or the network.
The address book data cannot
be read from the HDD or SD
card where it is stored, or the
data read from the media is
defective.
• Software defective; switch off/on, and
change the controller firmware if the
problem is not solved
• HDD defective
Recommended Recovery
• Execute SP5846 050 (UCS Settings – Initialize all Directory Info.) to initialize
all address book data.
• Initialize the user information with SP5832 006 (HDD Formatting– User
Information 1) and SP5832 007 (HDD Formatting – User Information 2).
• Replace the HDDs.
• Boot the machine from the SD card.
Log Data Error
SC876
The log data has been corrupted at power on, while the machine was
operating, or when the machine was powered off during a print or copy cycle.
The machine should never be switched off while it is printing or copying.
SC876-1
Log data file was corrupted at power on or
while the machine was operating.
• Format the HDD with
SP5832-004.
SC876-2
The log was set for encryption without the
encryption module installed:
• At power on
• While the machine was operating
• When the log encryption setting was
changed.
• Install or replace and set the
encryption module.
• Enable the log encryption
setting.
SC876-3
At power on the log encryption key was
disabled, causing an NVRAM malfunction.
• Format the disk with
SP5832-004.
SC876-4
At power on the machine attempted log data
encryption with the log encryption setting
disabled (NVRAM malfunction).
-or-
At power on log encryption was attempted
with the log encryption setting disabled
(NVRAM malfunction).
• Format the disk with
SP5832-004.
SC876-5
Error occurred at power on.
Only the NVRAM was replaced with an
NVRAM from another machine.
-or-
Only the HDD was replaced with an HDD unit
from another machine.
• Replace NVRAM with
original NVRAM.
• Replace HDD with original
HDD.
• If the error persists, format
the HDD with SP5832-004.
SC876-99
D
Cause unknown. The error occurred at power
on or while the machine was operating.
• Contact Ricoh design
section.
SC876: More
If the error persists after doing the procedure described in the table above, do this
procedure.
1. Switch the machine off, remove the HDD, then switch the machine on.