SC
[Level]
Symptom Possible Cause/Required Action
Failed to initialize or could not
read connection bus. Data in
SHM register incorrect.
• Defective bus connection
• Defective SHM
1. Replace controller board
[0D05]
[B]
Timer error between ASIC and CPU
The CPU checks if the ASIC
timer works properly
compared with the CPU timer.
If the ASIC timer does not
function in the specified range,
this SC code is displayed.
• System firmware problem
• Defective RAM-DIMM
• Defective controller
• Reinstall the controller system firmware.
1. Replace the RAM-DIMM.
2. Replace the controller board.
822 Self-Diagnostic Error: HDD
[3003]
[B]
Timeout error/ [3004]: Command error
When the main switch is turned
on or starting the self-
diagnostic, the HDD stays
busy for the specified time or
more.
• Loose connection
• Defective HDD
• Defective controller
1. Check that the HDD is correctly connected to the
controller.
2. Replace the HDD.
3. Replace the controller.
823 Self-diagnostic Error: NIB
[6101]
[B]
MAC address check sum error
The result of the MAC address
check sum does not match the
check sum stored in ROM.
• Defective controller
1. Replace the controller.
[6104]
[B]
PHY IC error
The PHY IC on the controller
cannot be correctly
recognized.
Same as SC823-[6101]
4. Troubleshooting
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