Service Call Conditions
G160/G161 4-20 SM
SC
[Level]
Symptom Possible Cause/Required Action
There is no DESS module in
the machine.
3. Install the DESS module.
Version error
-002
[B]
The version of the expanded
authentication module is not
correct.
Incorrect module version
1. Install the correct file of the expanded
authentication module.
Engine start-up error
670
[D]
A command from the
controller board is not
received.
Defective engine board.
1. Replace the engine board.
Watchdog error
818
[B]
While the system program is
running, no other programs
can run (due to a bus hold or
endless loop).
Defective system program
Defective controller board
1. Reinstall the system program.
2. Replace the controller board.
819 Kernel stop
Process error
[0696e]
[B]
System completely down
Defective RAM DIMM
Defective controller
Software error
1. Check and/or replace the RAM DIMM.
2. Replace the controller.
VM full error
[0766d]
[B]
Unexpected system memory
size
Defective RAM DIMM
Defective controller
Software error
1. Check and/or replace the RAM DIMM.
2. Replace the controller.
Cache error
[4361]
[B]
Cache error in the CPU
Defective CPU
1. Replace the controller board.
The others [----]
[B]
Error in OS Defective memory