Message Cause Solution and reference
"Exceeded max. email
size. Sending email has
been cancelled. Check
[Max. Email Size] in
Scanner Features."
The file size per page
has exceeded the
maximum e-mail size
specified in [Maximum
Email Size].
• Specify a lower value in [Send Settings]
[Resolution].
• You can change [Maximum Email Size]
setting on [Settings] [Scanner Settings]
[Sending Settings] [Email (Size)].
To divide an e-mail that exceeds the
maximum size, specify [Yes (per Page)]
or [Yes (per Max. Size)] in [Divide &
Send Email].
"Exceeded max. number
of alphanumeric
characters."
The number of entered
characters has
exceeded the maximum.
Check the maximum number of characters.
page 264 "The Setting Values of the
Transmission Function"
"Failed to connect to the
destination. Please
contact the administrator
to check the following.
*The correct root
certificate is registered to
this machine and
destination. *The root
certificate check function
is not enabled by
mistake."
Email was sent to the
destination without an
installed certificate of
the destination server
when "Root Certificate
Check" was set to
[Active].
Contact your network administrator. Network
administrator should install the root certificate
of the destination server in Web Image
Monitor if required, or set "Root Certificate
Check" to [Inactive].
"Controlling Access to Untrusted Websites
from the Control Panel", Security
"Insufficient memory in
the memory storage
device."
There is no free space
available on the SD
card or USB flash
memory device, or the
file could not be saved
due to insufficient space
on the media.
Change the external media. When scanning
an original in the divide-document or single-
page mode, the saved data may not contain
all pages in the original. Change the external
media and press [Retry] to resume saving the
remaining data.
8. Troubleshooting
222
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