Message Cause Solution and reference
"Exceeded max. email
size. Sending email has
been cancelled. Check
[Max. Email Size] in
Scanner Features."
The file size per page
has exceeded the
maximum e-mail size
specified in [Maximum
Email Size].
• Specify a lower value in [Send Settings]
[Resolution], or select a smaller paper
size in [Send Settings] [Scan Ratio]
[Specify Size].
• You can change the [Maximum Email
Size] setting on [Settings] [Scanner
Settings] [Sending Settings] [Email
(Size)]. To divide an e-mail that exceeds
the maximum size, specify [Yes (per
Page)] or [Yes (per Max. Size)] in [Divide
& Send Email].
"Exceeded max. number
of alphanumeric
characters."
The number of entered
characters has
exceeded the maximum.
Check the maximum number of characters.
page 364 "The Setting Values of the
Transmission Function"
"Insufficient memory in
the memory storage
device."
There is no free space
available on the SD
card or USB flash
memory device, or the
file could not be saved
due to insufficient space
on the media.
Change the external media. When scanning
an original in the divide-document or single-
page mode, the saved data may not contain
all pages in the original. Change the external
media and press [Retry] to resume saving the
remaining data.
"Not all of the image will
be scanned. Check the
ratio and then press
[Start] again."
The scaling factor
specified in [Scan Ratio]
is too large.
Specify a smaller value in [Send Settings]
[Scan Ratio].
The paper size specified
in [Scan Ratio]
[Specify Size] requires a
reduction value smaller
than 25%.
Specify a paper size for which a reduction
ratio greater than 25% is specified in [Send
Settings] [Scan Ratio] [Specify Size].
"Programmed. Cannot
program the
destination(s) that is not
programmed in the
address book."
A folder specified by
Manual Entry is
included among the
programmed
destinations.
Register the destination in the address book of
the machine, and then register it to a program.
10. Troubleshooting
296
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