Message Cause Solution and reference
"Insufficient memory.
Close all other
applications, then restart
scanning."
Other applications are
running on the
computer, and the
amount of free memory
is insufficient.
• Close applications on the computer.
• If the same message is displayed when
no other applications are running after
starting the computer, uninstall the
TWAIN driver, restart the computer, and
then install the TWAIN driver again.
"Insufficient memory.
Reduce the scanning
area."
The memory allocated
for the scanner function
is insufficient.
• Reduce the scan size or resolution. You
may be able to resolve the error also by
reducing the brightness value when
Duotone (black and white) or a high
resolution is specified.
• Specify [No Compression] on [Initial
Settings] [Compression] tab in the
TWAIN driver.
"Invalid Winsock version.
Please use version 1.1 or
higher."
Winsock is corrupted. Restore Winsock on the computer.
"Scanner is not available.
Check the scanner
connection status."
The power of the
machine is not turned
on, or the machine is not
connected to the
network correctly.
Check that the machine is turned on, and
connected to the network correctly.
The firewall function is
enabled on the
computer.
Configure the firewall function of the computer
to allow communication of the application
used, or disable the firewall function.
The IP address of the
machine could not be
resolved from the host
name.
Check that the host name of the machine is
configured in Network Connection Tool that is
installed with the TWAIN driver.
See "Installing the TWAIN Driver", User Guide
(Full Version).
The IPv6 address could
not be obtained when
only IPv6 is enabled on
the machine.
Log in to Web Image Monitor in the
administrator mode, and select [Active] in
[IPv4] "LLMNR" under [Device
Management] [Configuration]
"Network".
When a Message Appears While Using the Scanner Function
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