Message Cause Solution and reference
"Scanner is not available
on the specified device."
The TWAIN scanner
function is disabled on
the machine.
The TWAIN scanner function cannot be used.
"Scanner is not ready.
Check the scanner and
the options."
The ADF is open. Close the ADF.
"Scanning has been
aborted because
memory in Mainframe
became full."
The amount of available
space on the hard disk
of the machine is
insufficient when
scanning is performed
with the [Read-ahead]
check box selected in
the TWAIN driver.
• Clear the [Read-ahead] check box in the
TWAIN driver.
• Erase documents that are no longer
needed from the machine.
"The device's
authentication service
cannot be performed."
Authentication cannot
be performed because
the authentication
service is starting up or
busy.
• When User Code or Basic authentication
is specified, wait a while until processing
the machine address is completed.
• When Windows or LDAP authentication is
specified, wait a while until the server
becomes ready for processing. If
authentication is not possible even after
waiting for a while, consult your
administrator.
10. Troubleshooting
302
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