Symptom Description Need to confirm Action
12
Ink end detected early Cyan ink Confirm if this problem is only cyan or not. Explain that compare with the other color, cyan ink is more often
used.
Printing data related Which kind of data is mostly printed? Explain that printing picture needs more ink other files.
Initialization Confirm if customer unplug the power cable during
initialization.
Explain that initialization is re-started from the beginning if printer is
turned off during initialization.
Starter ink Confirm if customer claims about the yield of the starter
ink.
Explain the yield of the starter ink is smaller than standard product
ink.
Head tank air miss-detection
Confirm when the noise is occurred. Swap.
14
SC 990 Abnormal position of ink full detection of
filler
Confirm if the customer turn off the machine or not. If not solved, Swap.
15
SC 993 - Leakage of high voltage/Condensation
- Incorrect connection of HVP
Confirm the belt surface condition. If the surface is wet, ask customer not to use the printer for 1 or 2
hours with main power switched off.
If the surface is dirty, dispatch tech. for cleaning the belt surface.
16
Light image Inappropriate color density setting Confirm if the printer optimum setting is obtained. Obtain the printer optimum setting with the driver.
Ask customer to get the printer optimize value.
(In Printer Driver - Printer configuration - Adjust color density -
Obtain printer optimize value)
Level color Confirm if the check box is marked for "level color". If level color is checked, ask customer to remove the check.
Paper type Confirm paper type. If customer is not using non-recommended paper, ask customer to
use recommended paper.
17
Incorrect color Inappropriate printing mode Confirm the printing mode. Explain the print mode based on customer requirement.
Application related Confirm the printing setting of application. In some application, there is a case to control the color by itself
such as illustrator or Photoshop.
Paper type Confirm the paper type (OHP or Semi-gross photo
paper).
As specification, black color is printed by CMY for OHP and semi-
gross photo paper. Explain this specification to the customer.
Nozzle blockage Instruct customer to print nozzle check pattern sheet. Instruct customer to do head cleaning (Max. Normal X3, Full X1).
If not solved, Swap.
18
Paper no feed Paper is loaded incorrectly
Instruct customer to remove all the paper in the tray, set end/side
fence correctly, then reload the paper.
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