Ricoh J001 - Page 254

SM 8-54 J001/J003
No
Symptom Description Need to confirm Action
19
PC freeze No free space area of HDD Confirm the free space of HDD. If no free space area of HDD, ask customer to add the HDD
capacity (At least 70MB are needed.).
If status monitor is set as "Auto start up setting", disable the "Auto
start up".
Instruct customer to enable "spool data in EMF format" from driver.
Instruct customer to stop the resident program, if there is.
If bi-direction communication is set on, instruct customer to change
to off.
Instruct customer to re-boot the PC.
20
Error display No paper feed error Confirm if the error is no paper feed error. Instruct customer to add the paper.
Instruct customer to check if the paper tray correctly.
Instruct customer to check if the side fence and the end fence
correctly.
Cover open error Confirm if the error is cover open error. If open cover can be found in status monitor, instruct customer to
re-close the cover.
If open cover cannot be found, ask customer to check following:
Instruct customer to lock the duplex unit, or instruct customer to re-
close the top cover and rear cover.
Remaining paper in by-pass tray Confirm if the error is paper jam in by-pass tray. Instruct customer to set the paper in by-
pass tray after sending print
job.
Cartridge is set incorrectly Confirm if the error is cartridge set error. Instruct customer to remove and insert (push strongly) all
cartridges, then turn on the machine.
If not solved, swap.
Room temperature is out of range
If room temperature is within the range, instruct customer to follow
the message of status monitor.
21
Part of image is cut off
If printing image is larger than A3 size, the area larger
than A3 will not be printed, even "auto reduce for larger
than A4 size" is enabled. (Because machine can cover
up to A3 size.)
Instruct customer to set original print image size as A3.
(This is RPCS driver specification.)
22
Cannot recover after paper jam
Confirm customer if rear cover is set correctly.
Ask customer to press paper feed/print resume button.
Ask customer to turn on the machine again, if not solved, swap.
23
Printing stops
(Incorrect paper size detection)
If paper has dark color area or hole at the leading edge, machine
mis-detects the dark color area as paper edge. Ask customer to
rotate the p
aper with 180 degree and select "rotate by 180 degrees"
from driver.
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