SM 8-34 J001/J003
Problem Solution
Event Service Center Call Response
Probable Cause Operator Action
Content User
Horizontal lines
in image
(1) Check the image
Adjust the amount of paper feed.
X
(printed
lines/missing
lines out).
(2) Thick or fine lines (especially thick
lines) appear in areas of the same
color.
Incorrect adjustment of paper
feed is causing poor line feed,
resulting in overlap printing.
Adjust the amount of paper feed. Adjust the amount of paper feed. X
(3) Horizontal lines appear
intermittently.
Paper dust adhering to the print
heads or carriage is causing
streaks on the paper
Clean the print heads, the carriage, and the exit
static brush.
X
(4) On the left side of the printer, check
the ink suction vent for dirt. (Ink
suction vent on the left is dirty.)
Encoder scale is dirty or
damaged
Replace the encoder scale.
X
Abnormal mechanical load. Lubricate the guide rod with oil and the rail with
grease.
X
Encoder sensor is dirty. Replace the COM board. X
Paper dust
falling in
Check and correct the general number
of prints and the condition of the
images where paper dust has fallen.
Paper dust stuck to the print
heads and carrier falling onto the
paper.
Clean the print heads, the carriage, and the exit
static brush.
X
Poor image
(spotted image)
Correct after confirming poor image
(spotted image).
Carriage FFC (Flexible Flat
Cable) disconnected.
Replace FFC (Flexible Flat Cable). X
Poor image
Correct after confirming poor image. COM board defective. Replace COM board.
X