SM 8-43 J001/J003
Problem Solution
Event
Service Center Call
Response
Probable Cause Operator Action
Content User
NR
C
SC 973 (All
LEDs flash)
(1) Switch the printer off and on.
Check the Status Monitor for errors.
973
Check the Status Monitor for errors: 973 X
(2) If printer does not recover,
repair it (replace the control
board).
Switch the printer off. X
(3) Check the Status Monitor for
errors. ERR973
EEPROM Write Error
Occurs at power on, during printing.
If the printer does not recover, repair it (replace
the control board).
X
SC 951 (All
LEDs flash)
(1) Switch the printer off.
Check SC log “951” with serial
connection (if USB communication is not
possible).
Check NRC log “951” with serial connection (if
SB communication is not possible)
X
(2) Check the USB cable
connections.
Switch the printer off.
Switch the printer off. X
(3) If the printer does not
recover, repair it (replace
the control board).
X
(4) Status Monitor does not
display an error because
USB communication is not
possible.
USB chip read error.
Occurs after power on.
Mechanical operation functions normally.
If error is displayed again and the printer does
not recover, repair it (replace the control
board).
X
SC 950 (All
LEDs flash)
(1) Switch the printer off.
USB chip read error.
Occurs after power on.
Mechanical operation functions normally.
(1) Check SC log “950” with serial
connection (if USB communication is not
possible).
Check NRC log “950” with serial connection (if
USB communication is not possible).
X
(2) Check the USB cable
connections.
Check the USB cable connections. Check the USB cable connections.
X
(3) If the printer does not
recover, repair it (replace the
control board).
Switch the printer off and on. Switch the printer off.
X
(4) Status Monitor does not
display an error because
USB communication is not
possible
If error is displayed again and the printer
does not recover, repair it (replace the
control board).
If the printer does not recover, repair it (replace
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