Ricoh J011 - Page 407

General Troubleshooting
SM 4-21 J007/J010/J011
J007/010/
J011
Paper jam – Type 1
Cause 1: Paper skewed immediately after loading, before paper out (last sheet), or
after removing a paper jam.
Solution
1:
Remove the paper from the paper tray. Fan it to remove static cling. Tap the
edge of the stack on a flat surface to align the edges, and load it again.
Before loading the paper again:
 Make sure the paper is approved for use with this printer. For more,
see the last section ("Specifications") of the User Guide.
 Make sure the paper is free of curl, creasing, etc. or any other
deformity.
 Make sure the side and end fences of the paper cassette are set at the
correct positions.
 Make sure that the top of the stack does not exceed the load limit mark
on the side of the cassette.
Cause 2: The guide plate was not set correctly after cleaning by the service
technician.
Solution
2:
Service technician should make sure that the guide plate is set correctly.
Cause 3: The Duplex Unit is not installed correctly.
Solution
3:
Remove the Duplex Unit and reinstall it correctly. The locks on both sides of
the duplex unit should be down and locked. The duplex unit must always
be installed, even for one-sided printing. For more, see the Quick Start
Guide or Section “1. Installation” of this service manual.
Cause 4: The paper in use is not the correct paper for the print job.
Solution
4:
Check the paper loaded for feeding. Make sure that it matches the type of
paper specified for the print job (transparency, ink jet, plain paper, etc.).
Make sure that the paper is approved for use with this printer. For more,
see the “Specifications” in the last section of the User Guide.
Cause 5: The sheets are not flat or are deformed in some way.
Solution
5:
Make sure the sheets are perfectly flat (especially envelopes, postcards).
Make sure the sheets are neither curled nor deformed in any way. If using
thick or any type of coated paper, make sure that the paper is approved for
use with this printer.
Paper jam – Type 2
Cause 1: Paper failed to feed from Tray 1
Solution
1:
Remove the paper cassette. Check inside the printer to make sure that no
paper remains in the printer. If the paper has torn, make sure no scraps
remain. Remove the paper from the tray. Fan it to remove static cling. Tap
the edge of the stack on a flat surface to align the edges, and load it again.
Cause 2: Carriage has stopped on the left side.
Solution Make sure no paper remains in the paper path. The service technician must
CÓPIA NÃO CONTROLADA
CÓPIA NÃO CONTROLADA