Symptom Action
Printer not communicating with host. p.251 "USB Port Service Check"
Card reader fails to recognize the user’s security
card. (Possible card reader failure)
p.238 "Card Reader Service Check"
Front access door will not close.
p.239 "Cover Interlock Switch Service Check"
Operator panel button not responding. p.245 "Operator Panel Service Check"
Operator panel lights are off or very dim. p.245 "Operator Panel Service Check"
Blank page. See “Blank page” in “Troubleshooting”.
Black page. See “Black page” in “Troubleshooting”.
Heavy background. See “Heavy background” in “Troubleshooting”.
Light print. See “Light print” in “Troubleshooting”.
White or black lines or bands.
See “White or black lines or bands” in
“Troubleshooting”.
Toner on back of page.
See “Toner on back of page” in
“Troubleshooting”.
Media never picks. See “Media never picks” in “Troubleshooting”.
Media feeds continuously.
See “Media occasionally mispicks or picks
multiple sheets at once” in “Troubleshooting”.
Media wrinkled or bent.
See “Media “trees,” wrinkles, stacks poorly, or
curls” in “Troubleshooting”.
Dead machine (no power). p.240 "Dead Machine Service Check"
Print quality problems
• Light print
• Blurred characters
•
Toner on both sides of media
• Toner not fused
• Streaks
• Blank pages
See “Print quality problems” in
“Troubleshooting”.
6. Troubleshooting
194
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