User primary message Explanation
1565 Emul Error Load Emul
Option
This message is displayed when the DLE's version contained in the
firmware card will not function with the machine code. The message
will automatically clear in 30 seconds, and the DLE will be disabled.
Other machine functions are not affected.
The correct version of the DLE must be downloaded. Contact the
second level support for the correct DLE version.
Scanner ADF cover open
The cover to the ADF is open.
•
Close the ADF cover. If this doesn’t remedy the problem, Go to
“ADF cover open service check” in “Troubleshooting”.
Scan job too long
The scan job exceeds the maximum number of pages
• Break the scan job into multiple small jobs.
•
Cancel the scan job.
Scan Paper cleared
Paper is cleared from ADF
• Cancel job
• Restart job - This can only be performed if job recovery is
enabled and the job can be restarted. A new job with the same
parameters is started.
Cartridge Error Messages
Error Description Action
30 Invalid refill
Replace the cartridge.31 Missing or defective cartridge
32 Unsupported print cartridge
Paper Jam Error Codes (200-series)
• The Event log (see “EVENT LOG” in “System Maintenance”) will list any of these errors that have
occurred.
Repeating jams or jam messages can be caused by any of the following:
6. Troubleshooting
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