Error Description Action
231.00 Duplex jam while reversing into the device Open the rear cover and look for
obstructions between the rear cover ribs,
the fuser exit rollers, and below. The
media entering the duplex passes outside
the exit roller while the media exiting the
fuser passes above and inside the exit
rollers. Remove the tray, open the duplex
door, and remove the obstructions. If
there are no obstructions and the
problem persists, then disconnect all of
the cables, tilt the machine onto its back
(be sure to protect the antenna on a
wireless unit), and inspect the flag of the
duplex sensor. If the flag does not rotate
freely, then replace the paper input and
duplex sensor ( p.99 "Paper Input and
Duplex Sensor Assembly Removal").
Check the belt and drive of the duplex
unit. Replace it if necessary.
231.01
Duplex sensor never made by leading edge
reversing into the duplex.
231.02 Bouncy duplex sensor never made.
233.00 Duplex jam while picking from the device
233.01 Page in duplex never picked.
233.02 Feed error picking from the duplex.
233.03
Paper never reached the input sensor, but
was detected at the manual feed sensor.
234.01 Duplex sensor covered during warm-up.
235.01 Invalid duplex media (Unsupported size)
Check the media. Duplex supports A4,
letter, legal, oficio, and folio media sizes.
241.00 Paper jam near tray 1. Remove the tray and inspect the media
path for obstructions. Check the pick
rollers. Replace the pick rollers if they are
worn or clogged with dust (
p.40
"ACM Pick Tire Roller Removal"). Also
check the wear strips, and replace if
necessary.
241.10 Second pick attempt failed from Tray 1
6. Troubleshooting
216
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