Error Description Action
242.16
Failed to feed from tray 2. Pages in the
paper path have been flushed to the output
bin.
Remove Tray 2 and inspect for
obstruction in the paper path. Check the
pick tires for wear or paper dust. Replace
if necessary. Check the wear strips and
replace if necessary.
251.00 Paper jam near the manual feeder.
Inspect the pick roller on the MPF or the
rollers on the manual feed. If the MPF
pick roller is damaged or worn, then
replace the MPF. For a machine with a
manual feed only (no MPF), clean the
roller.
251.10
Second pick attempt failed from manual
feeder.
251.11
Failed to feed from manual feeder. Pages in
the paper path have been flushed to the
output bin.
251.12
Second pick from manual feeder, tray 1, or
feeder failed when media was in the source
while the other sheets were committed to the
paper path.
251.19
Media never reached the input sensor from
the manual feeder.
251.20
The media in the MPF has been pushed in
too far.
Remove the media, realign the stock, and
re-insert. Do not let the top sheets to go
beyond the wear strips.
251.21
The media in the MPF has been pushed in
too far.
290.02
Scanner ADF Feed Jam. The scanner ADF
has failed to feed a page to the ADF interval
sensor.
Remove the sheet of paper rom the ADF.
Retry the job. If the error recurs, go to
“ADF Paper Jam Service Check” in
“Troubleshooting".
290.10
Scanner Static Jam - 1st scanner sensor.
Scanner ADF detects paper at the first
scanner sensor while the ADF is in an idle
state.
Remove all paper from the ADF. Retry the
job. If the error recurs, go to “ADF Paper
Jam Service Check” in “Troubleshooting".
291.00
Scanner Static Jam - 2nd scanner sensor.
Scanner ADF detects paper at the second
scanner sensor while the ADF is in an idle
state.
6. Troubleshooting
218
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