Step Questions / actions Yes No
8
POR the machine.
Is the problem resolved?
Problem resolved Go to step 10.
9
Reset the address on the machine to
match the IP address on the driver.
Did this resolve the issue?
Problem fixed. Go to step 10.
10
Have the network admin verify that the
machine and PC’s IP address have
identical subnet addresses.
Are the subnet addresses the same?
Go to step 12. Go to step 11.
11
Using the subnet address supplied by the
network admin, assign a unique IP
address to the machine.
• The machine IP address should
match the IP address on the printer
driver.
Did this fix the problem?
Problem resolved. Go to step 12.
12
Is the device physically connected
(ethernet cable) to the network?
Go to step 13. Go to step15.
13
Try using a different ethernet cable.
Did this remedy the situation?
Problem resolved Go to step 14.
14
Have the network administrator check the
network drop for activity.
Is the drop functioning properly?
Replace the controller
board (
p.44
"Controller Board
Removal").
Contact the network
administrator.
15
Is the machine on the same wireless
network as the other devices?
Go to step 17. Go to step 16.
16
Assign the correct wireless network to the
machine.
Did this fix the problem?
Problem resolved Go to step 17.
17
Are the other devices on the wireless
network communicating properly?
Go to step 18.
Contact the network
administrator.
6. Troubleshooting
244
To Next Page
Loading...
