Problem Cause / action
Vertical or horizontal
streaks appear on the
page
Vertical streaks
Something could be caught between the PC kit and the fuser. Check the
paper path around the fuser entry. Try a different toner cartridge.
Vertical white lines may be caused by the laser beam, which may be
partially blocked. With the machine off, clear the path or clean the lens. The
toner cartridge or fuser may be defective. Try a different toner cartridge.
Inspect the fuser at its entry for debris.
Horizontal streaks
The toner cartridge or the fuser may be the cause due to excessive page
count or defect. Replace as needed.
If the lines are parallel and match the two intended ghost images, then the
Form Type may be incorrectly set. Check those settings.
The PC cleaner sump may be full. Replace the PC kit.
Toner smears or rubs
off the page.
• Toner is not being fused to the paper. Replace the fuser.
•
Change the media texture setting in the driver. If special media is
being used, such as card stock or labels, then be sure to select the
correct media type.
•
Try a different kind of paper. Paper designed for copiers gives the best
quality fusing.
The print is getting light,
but the machine has not
indicated it is low on
toner.
•
Toner is becoming low in the cartridge.
• The Toner Low message does not display if the 1,500-page toner
cartridge is installed.
• Remove the toner cartridge, and gently shake it from side to side to
redistribute the toner.
•
Replace the toner cartridge.
The "Toner Low"
message displays.
• Remove the toner cartridge, and gently shake it from side to side to
redistribute the toner.
• Replace the toner cartridge.
Service Checks
259
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