Problem Cause / action
The machine is on and
indicates ready, but
nothing prints.
• Make sure the parallel or USB cable is not damaged and is firmly
plugged into the connector on the back of the machine.
•
Make sure the toner cartridge assembly is installed properly.
• Print the menu page using the "Menu Settings Page" in “Reports
Menu".
-If a menu settings page cannot be printed, then contact the next level
of support.
-If a menu settings page can be printed, then the problem is one of the
following:
•
Computer
• Software program
• Cable
• (USB only) A failed controller board. Replace card.
• Test by unplugging USB and plugging it with the machine on. If the
computer indicates “unknown device,” then replace the controller
board.
Toner Low light is on
and printing stops.
If a 3.5K or more page toner cartridge is being used and the Toner Low
alarm is set to on, then the machine stops printing until the toner cartridge is
replaced.
The Error light alone is
on.
Make sure the front machine cover is closed.
The Toner Low light is
blinking, and the Error
light is on.
• Make sure the toner cartridge is installed correctly.
•
Install a new toner cartridge.
The media skews or
buckles.
• Tray is overfilled or media is too loose.
•
Don’t overfill Tray 1 or the optional Tray 2 (see media capacities in
the media types and sizes table in the User’s Guide).
• Make sure the paper guides are flush against the edges of the media.
The media sticks
together, resulting in
the machine feeding
multiple sheets.
• The friction between sheets is too high.
• Remove the media from Tray 1 or Tray 2, and fan it.
• Don’t overfill Tray 1 or the optional Tray 2 (see media capacities in
the media types and sizes chart in the User’s Reference).
Service Checks
261
To Next Page
Loading...
