Problem Cause / action
The media fails to feed
from Tray 1.
• Frictional force between tires and media is less than resisting force.
• Remove the media from Tray 1, and fan it.
• Make sure Tray 1 is selected from the printer driver. Do not overfill the
tray.
•
Check the condition of the rubber on the paper feed rolls. Replace if
worn or contaminated.
• Verify that the ACM clutch is functioning correctly.
The media fails to feed
from the optional Tray
2.
• Incorrect tray selection or inadequate picking force by tires.
• Make sure the correct tray and media type are selected from the
driver.
• Make sure the tray is pushed all the way in.
•
Remove the media from the optional Tray 2, fan it, and reload.
• Check the rubber on the paper feed tires for dirt or any other debris.
Replace as necessary.
• Check the paper path in the tray for burrs or debris that may hinder
media movement.
• Make sure the media does not exceed the stack height indicator.
"Load Paper" displays
even though there is
media loaded in the
optional Tray 2.
The input sensor does not sense media after picking.
Make sure the tray is pushed all the way in.
Press
.
Check the feed tires. (See two preceding actions.)
The machine does not
print after a paper jam
has been cleared.
• The machine is waiting on the next command.
• Clear all jams.
• Press and release , or open and close the machine cover to restart
the machine.
• Make sure the print cartridge assembly is installed properly.
Unexpected characters
print, or characters are
missing.
• Ensure correct printer driver is being used.
• Select hex trace mode to determine what the problem is.
• Restore factory defaults.
•
Make sure the parallel cable or USB cable is firmly plugged in at the
back of the machine.
6. Troubleshooting
262
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