faxes. If the setting is wrong, the modem settings can be changed in the Fax/SE menu. See step
14. These settings should only be changed with guidance from your second-level support.
Step Questions / actions Yes No
1
Is the phone line properly connected to
the modem card and the wall jack?
Go to step 3. Go to step 2.
2
Properly connect the phone line to the
modem card and wall jack.
Did this fix the problem?
Problem resolved Go to step 3.
3
Test the phone line’s ability to send and
receive calls.
Did the phone line work properly?
Go to step 5. Go to step 4.
4
Use the machine on a properly
functioning phone jack.
Did this fix the problem?
Problem resolved. Go to step 5.
5
Is the phone line being used by the
machine an analog line?
Go to step 8. Go to step 6.
6 Is the line being used a VOIP line? Go to step 7. Go to step 8.
7
Have the system administrator verify that
the VOIP server is configured to receive
faxes.
Is the server properly configured?
Go to step 8.
Stop here. The issue is
VOIP related. The
VOIP provider needs
to change the server
configuration.
8 Is the machine on a PABX? Go to step 9. Go to step 10.
9
Enable "Behind a PABX" under fax
settings in the Administration menu.
Did this fix the issue?
Problem fixed.
Disable "Behind a
PABX", and go to
step10.
10
Is a dial prefix needed to get an outside
line?
Go to step 11. Go to step 12.
11
Try sending a fax using a dial prefix.
Did the fax transmit?
Problem fixed. Go to step 12.
12
Is the fax failing to send to one specific
destination?
Go to step 13. Go to step 14.
Service Checks
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