Step Questions / actions Yes No
3 Check for a dial tone. Is there a dial tone? Go to step 4. Go to step 6.
4
Use a telephone to test the phone line’s
ability to send and receive calls.
Did the phone line work properly?
Go to 7. Go to step 5.
5
Use a telephone handset to verify the
phone line is free of static or external
noise.
Is the phone line noise-free?
Go to step 7. Go to step 6.
6
Use the machine on a properly
functioning phone jack.
Did this fix the problem?
Problem resolved. Go to step 7.
7
In <diags / config menu>, verify that the
Enable Fax Receive setting is on.
Is the setting set to on?
Go to step 9. Go to step 8.
8
Set “Enable Fax Receive” to On.
Did this fix the problem?
Problem resolved. Go to step 9.
9 Is Distinctive Ring enabled? Go to step 11. Go to step 10.
10
Turn on Distinctive ring.
Did this fix the problem?
Problem resolved. Go to step 11.
11 Is the phone line analog? Go to step 13. Go to step 12.
12
Is the VOIP server configured to support
fax?
Go to step13.
Stop here. This is an
issue with the VOIP
provider.
13
Does the machine have reception issues
with only a certain remote device?
Go to step 14. Go to step 15.
14
Verify communications with a different
remote device.
Can the other device receive faxes?
The issue is with the
other device.
Go to step 15.
Service Checks
277
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