Step Questions / actions Yes No
15
Go to the Administrator menu. Enter the
Fax settings - Analog Fax Settings
submenu. Verify the Block No Name Fax
user setting.
Is it enabled?
Go to step 16. Go to step 17.
16
Disable Block No Name Fax user setting.
Did this fix the issue?
Problem resolved. Go to step 17.
17
Go to the Administrator menu. Enter the
Fax settings - Analog Fax Settings
submenu.
Verify the remote device number is not in
the Banned Fax List user setting.
Is the remote device number in the
banned fax list?
Go to step 18. Go to step 19.
18
Remove the remote number from the
banned fax list.
Did this fix the problem?
Problem resolved. Go to step 19.
19
Adjust the “Receive Threshold” setting in
the SE menu. press **411 to enter the SE
menu, enter Modem settings, and select
“Receive Threshold”.
Test by adjusting the received signal level
by decreasing/increasing the ”Receive
Threshold” setting in steps of 2db. For
example, if default value is -43 db,
changing it to -45db will decrease the
received signal level by 2db, and
changing it to -41db will increase the
received signal level by 2db.
Recommended adjustment range is
between -33db and -48db (in 2db
steps).
Did this fix the problem?
Problem resolved Go to step 20.
6. Troubleshooting
278
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