Problem Causes Solutions
Images are printed in the
wrong orientation.
The feed orientation you
selected and the feed
orientation selected in the
printer driver's option setup
might not be the same.
Set the machine's feed orientation and
the printer driver's feed orientation
accordingly. See the printer driver Help.
When using Windows
2000/XP/Vista/7, and
Windows Server
2003/2003
R2/2008/2008 R2,
optional components
connected to
the machine are
not recognized.
Bidirectional communication
is not working.
Set up optional devices on the Properties
of the
printer. See the printer driver Help.
When using Windows
2000/XP/Vista/7, and
Windows Server
2003/2003
R2/2008/2008 R2,
combined printing, or Auto
Reduce / Enlarge printing
does not come out as
expected.
The correct application or
printer driver settings are not
made.
Make sure the application's paper size
and orientation settings match those of
the printer
driver. If a different paper size
and orientation are set, select the same
size and orientation.
A print instruction was issued
from the computer, but
printing did not start.
User Authentication may
have been set.
Contact the administrators.
PDF files do not print out/
cannot perform PDF direct
print.
PDF files are password-
protected.
To print password-protected PDF files,
enter the
password in the [PDF Menu] or
on Web Image Monitor. For details, see
"PDF Menu", Printer Reference
, or
Web Image Monitor Help.
PDF files do not print out/
cannot perform PDF direct
print.
PDF files cannot be printed if
they are
print-disabled in PDF
file security setting.
Change the PDF file security setting.
PDF direct print produces
strange or malformed
characters.
Fonts were not embedded. Embed fonts in the PDF file you want to
print, and then print.
Other Printing Problems
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