Items to check Solution if applicable
Is the paper dry and not
moist?
• Load paper that has been stored in a dry environment.
• Store paper in an environment where the humidity is below 70
%. Once the packaging material containing the paper has been
opened, place the paper in a plastic bag to keep it dry.
Is the cut surface of the
paper smooth and
clean?
If the cut surface is uneven, set the paper in a different orientation so
that the cut surface faces another direction. When the paper supports
duplex printing, turn over the paper.
Is the paper too thick?
Is the paper too thin?
Check the specifications for the paper that can be used on the
machine, and load paper that is supported.
page 85 "Recommended Paper Sizes and Types"
Condition of the loaded paper
Items to check Solution if applicable
Are too many sheets of
paper loaded?
Load paper below the upper limit mark ( or ) in the
tray.
Are the side fence and
end fence in the paper
source tray of the
mainframe properly
adjusted to the paper
size?
• Adjust the side fence or end fence so that there is no gap
between the fence and loaded paper.
• When loading only a small amount of paper in the tray, adjust
the fences so that they do not press too tight against the paper.
• Push the paper tray slowly in to the machine. If the tray is
pushed with force, the side fence may move slightly.
5. Troubleshooting
134
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