Do you have a question about the Ridgeway Grandfather and is the answer not in the manual?
Explains the core components and function of a grandfather clock's movement, pendulum, and weights.
Provides crucial details on recording model/serial numbers and keeping sales receipts for future reference.
Guides on unpacking, positioning, leveling, and preparing the clock cabinet and components for assembly.
Step-by-step instructions for carefully removing protective film and hanging the pendulum correctly.
Details on correctly hanging the three weights on pulleys for proper clock operation.
Instructions for setting the moon dial, including how to align it with lunar days based on the last full moon.
Explains how to set the clock's time by moving only the minute hand counterclockwise.
Guidance on how to initiate the clock's operation by gently swinging the pendulum.
Guides on unpacking, positioning, leveling, and preparing the clock cabinet and components for assembly.
Step-by-step instructions for carefully removing protective film and hanging the pendulum correctly.
Details on correctly hanging the three weights on chains for proper clock operation.
Instructions for setting the moon dial, including how to align it with lunar days based on the last full moon.
Explains how to set the clock's time by moving only the minute hand counterclockwise.
Guidance on how to initiate the clock's operation by gently swinging the pendulum.
Explains the importance of the product information label for model and serial numbers and its location.
Provides advice on how to move the clock, emphasizing removal of parts to prevent damage.
Step-by-step guide on how to safely remove and re-install top side panels for access to the clock's interior.
Notes on natural character marks in glass and how to clean clock glass safely.
Instructions on how to raise weights for both cable and chain-driven clocks to power the clock.
Details how to adjust the clock's accuracy by moving the pendulum disk up or down.
Explains how to use the feature that silences the chime and strike during specific night hours.
Describes how to select different chime melodies using a lever, and when it's safe to do so.
Provides essential tips for maintaining the clock's quality, including winding, cleaning, and waxing.
Offers solutions for when the moon dial will not rotate, including potential gear engagement or click spring issues.
Guides on how to adjust the minute hand if the clock chimes incorrectly or at the wrong time.
Instructions on how to manually adjust the hour hand to match the correct hour strikes.
Lists checks for when the clock fails to chime or strike, including packing material and chime selection.
Explains how to adjust chime hammers for correct tone and volume on different chime types.
Notes that the center weight may drop faster with certain features like nighttime shut-off.
A comprehensive checklist of potential issues preventing the clock from running, from packing material to pendulum guide.
Outlines the two-year warranty, exclusions, and limitations for material and workmanship defects.
Provides instructions on how to get service, contact information, and required details for repair.
Details the steps for requesting warranty service, including contacting the dealer and providing necessary documentation.
Explains services not covered by warranty and associated charges, such as minor adjustments or repairs outside the warranty period.
Explains the consignee's responsibility for claiming freight loss or damage directly with the carrier.
Crucial safety warnings for electrical furnishings, covering usage, handling, and potential hazards.