25
Meter Maintenance and Troubleshooting
7
Make sure the meter is turned o.
Gently wipe the meter surface with a
soft cloth slightly dampened (wring out
any excess liquid) with one of these
solutions:
To clean the meter
Mild dishwashing liquid mixed with
water
To disinfect the meter
70 % isopropyl alcohol
Note: During disinfection, make sure
that the meter surface stays wet with
isopropyl alcohol for 2 minutes.
Additional wiping of the surface with
cloths dampened with isopropyl alcohol
may be necessary.
Dry the meter thoroughly with a soft cloth.
Error Messages
w WARNING
• Never make therapy decisions based
on an error message.
• If you have any concerns or see any
other error message, contact the
Accu‑Chek Customer Careline on
0800 701 000 (UK) or 1 800 709 600
(ROI).
NOTE
The error code and Err will alternate on
the display for all coded error
messages (E‑1 through E 14).
The meter will not turn on or the display
is blank.
• Batteries are dead.
Insert new batteries.
• Display is damaged. / Meter is
defective.
Contact the Accu‑Chek Customer
Careline on 0800 701 000 (UK) or 1 800
709 600 (ROI).
• Extreme temperatures.
Move the meter to a location with a
more moderate temperature.
The meter is connected to a PC and a
blood glucose or control test cannot be
performed.
EITHER remove the USB cable and
perform a blood glucose or control test
OR remove the test strip and start a
data transfer.
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