Rogers ROCKET HUB - FAQS AND TROUBLESHOOTING; TROUBLESHOOTING CONNECTION AND SERVICE; WI-FI FEATURES AND SECURITY

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Q: My Rocket hub has a flashing PC-like indicator and I cannot
connect to the internet or make phone calls. What is wrong?
!#HECKTHATTHE3)-CARDISINSTALLEDCORRECTLY5NPLUGTHEPOWER
TOTHE2OCKETHUBREMOVETHE3)-CARDANDTHENREINSERTTHE3)-
CARDASILLUSTRATEDIN3TEPSEEPAGE9OUWILLHEARA@CLICKSOUND
WHENTHE3)-CARDHASBEENINSERTEDPROPERLY0LUGTHEPOWERCABLE
BACKINANDWAITFORTHE2OCKETHUBTOSTART)FTHISDOESNOTCLEARTHE
mASHING0#INDICATORYOUMAYNEEDTOCALL2OGERS7IRELESSTECHNICAL
SUPPORTFORASSISTANCEAT2/'%23
Q: I inserted the SIM card and powered the unit on, but the
internet light ‘globe’ doesn’t come on, what is wrong?
!9OUMUSTUSETHE3)-CARDYOURECEIVEDWITHTHE2OCKETHUB3)-
CARDSFROMOTHERDEVICESWILLNOTFUNCTIONINTHE2OCKETHUBANDTHE
2OCKETHUB3)-CARDWILLNOTFUNCTIONINOTHERDEVICES)FYOUARENOT
ABLETOCONNECTTOTHEINTERNETTHROUGHYOUR2OCKETHUBYOUMAY
NEEDTOCHECKWITH2OGERS7IRELESSTODETERMINEIFYOUR3)-CARDHAS
BEENACTIVATEDONTHECORRECTPLAN
Q: I connected my phone to the Rocket hub but I am not
getting voice service. Why?
!)SYOURPHONECONNECTEDTOTHECORRECTPORTLABELEDhPHONEv)S
YOURSIGNALSTRENGTHBARILLUMINATED4HEANSWERMUSTBEhYESvTO
BOTH(AVEYOUSUBSCRIBEDTOTHE2OCKETHUBPRICEPLANTHATINCLUDES
VOICE9OUMUSTSUBSCRIBETOTHEPRICEPLANWITHTHEVOICEOPTIONTO
MAKEPHONECALLS4OORDERCALL2/'%23
Q: Is the Rocket hub Wi-Fi turned on by default?
!9ESTHE2OCKETHUBHAS7I&ITURNEDONBYDEFAULT9OUWILLONLYNEED
TOCONlGUREYOURLAPTOP0#-ACTOCONNECTTOTHE2OCKETHUB7I&I
5
Q: Does the Rocket hub offer a secure Wi-Fi set-up?
!9ESTHE2OCKETHUB7I&ICONNECTIONHASBEENSECUREDUSING
THE70!PROTOCOL9OUR7I&INETWORKNAME33)$ANDPASSPHRASE
PASSWORDORACCESSKEYHAVEBEENPRINTEDONTHEBACKOFTHE
2OCKETHUB
#!,,).'&%!452%3
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Calling Feature Usage Act Code De-Act Code
Access Voice Mail
Standard wireless
voicemail
*98
Call Waiting
Flash / Hang-up
during call
*43# #43#
Call Display
Blocking (per call)
Per outgoing call #31#
Call Forward –
All Calls
*21*
[ten digit phone num]#
#21#
Call Forward –
No Answer Transfer
*61*
[ten digit phone num]#
#61#
Call Forward –
Busy Transfer
*67*
[ten digit phone num]#
#67#
Directory
Assistance
Dial 411
Emergency Call
Dial 911
Collect Calls
Collect calls cannot be received on your wireless phone. However,
you can make an outgoing collect call.
Roaming
The Rocket Hub will function only in Canada, and only on the
Rogers Wireless network.
6
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2EQUIRESAVOICEPLANSUBSCRIPTION
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