Status Information, Error Messages and Troubleshooting
R&S
®
SMC100A
379Operating Manual 1411.4060.32 ─ 09
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Check the network infrastructure. Exchange connecting cables if obvious damage
is visible.
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Observe the link status LED on the R&S SMC or the connected network device.
The link status LED is located next to the LAN connector.
If a link failure is detected, connect the instrument to a different device port or to a
different network device.
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Check whether the LAN interface and the required LAN services are enabled.
See "LAN Services" on page 101.
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Check whether the IP address of the instrument is within the network's address
range.
See Chapter 5.2.3.10, "Network Settings ", on page 91.
Check whether IP addresses that were set manually or obtained via the Zeroconf
(APIPA) protocol are valid.
9.6 Obtaining Technical Support
If problems occur, the instrument generates error messages which in most cases will
be sufficient for you to detect the cause of an error and find a remedy. Error message
types are described in Chapter 9, "Status Information, Error Messages and Trouble-
shooting", on page 372.
In addition, our customer support centers are there to assist you in solving any prob-
lems that you may encounter with your R&S SMC. We will find solutions more quickly
and efficiently if you provide us with the information listed below.
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The following dialog boxes in the "Setup > System" menu provide useful informa-
tion:
– Hardware Configuration: hardware assemblies
– Software/Options: the status of all software and hardware options installed on
your instrument
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System Messages: displayed in the "Info" line and provide information on any
errors that may have occurred
Collect the error information and send an e-mail in which you describe the problem to
the customer support address for your region as listed at the beginning of the
R&S SMC Getting Started manual.
To remove sensitive data
► For information on how to handle or remove the sensitive data from your instru-
ment, refer to the description "Resolving Security Issues when working with
R&S SMC", provided at the product homepage.
Packing and transporting the instrument
If the instrument needs to be transported or shipped, e.g. due to damage during deliv-
ery, observe the notes described in Chapter 2.3.2, "Unpacking and Checking the
Instrument", on page 25.
Obtaining Technical Support
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