Roland TrueVIS VG3-540 - The Print Heads Do Not Move; What to Do First; If the Print Heads Still Do Not Move

If the print-head carriage stops over the platen, take action immediately to prevent the heads from drying
out.
What to Do First
Switch the sub power off and then back on again. If the media is jammed, also remove the media.
If the print heads move to the home position (inside the right cover), it means the operation has ended
successfully.
If the Print Heads Still Do Not Move
Try switching off the sub power, followed by the main power, then switching on the main power again, fol-
lowed by the sub power.
If the Print Heads Still Do Not Move
If the heads still do not move, carry out the following emergency response measure, and then contact your
authorized Roland DG Corporation dealer.
Procedure
1. Switch off the sub power.
2. Switch off the main power, and then open the front cover.
3. Open the right cover.
The Print Heads Do Not Move
Machine Problems 307