Roland TrueVIS VG3-540 - Cannot Separate the Media; Is the Separating Knife Installed

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Is the separating knife installed?

If the separating knife is not installed, you cannot separate the media.

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・ P. 283 Replacing the Separating Knife

Cannot Separate the Media

Machine Problems 313

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Table of Contents2
Basic Handling Methods9
Basic Information10
Part Names and Functions11
Printer Unit11
Take-Up Unit16
Operation Panel17
About the Media Used24
Types of Media24
Conditions for Usable Media25
Take-Up Unit26
Take-Up Unit Use Conditions26
About the Paper Tube26
Basic Operations27
Power Supply Operations28
Turning the Power on28
Turning the Power off29
Precautions When Operating the Power Supply31
Sleep Mode (Power-Saving Feature)32
Setup of New Media33
Setup of Roll Media33
Setup of Sheet Media56
Setup of Registered Media70
Setup of Roll Media70
Setup of Sheet Media90
Checking before Output102
LAN (Local Area Network) Settings102
Preventing Sedimentation in Inks103
Pausing and Canceling Output104
Pausing and Resuming Output104
Canceling Output105
Separating the Media106
Removing Media from the Take-Up Unit108
Ink Pouch Replacement110
Out-Of-Ink Warnings110
Ink Pouch Replacement111
Cleaning Liquid Pouch Replacement114
Out-Of-Cleaning-Liquid Warnings114
Cleaning Liquid Pouch Replacement115
Output Method117
Printing Method118
Preparations for Printing Output119
Step 1: Performing a Nozzle Drop-Out Test119
Step 2: Normal Cleaning Method120
Starting Output122
Cutting Method124
Preparations for Cutting Output125
Step 1: Switching off the Print Heater and Dryer125
Step 2: Preventing Pulling of the Media with Undue Force126
Step 3: Adjusting Cutting127
Starting Output128
Printing and Cutting Method129
Preparations for Printing and Cutting Output130
Step 1: Performing a Nozzle Drop-Out Test130
Step 2: Normal Cleaning Method131
Step 3: Adjusting Cutting133
Step 4: Correcting the Misalignment of Printing and Cutting134
Starting Output136
How to Cut with Crop Marks138
Preparations for Output with Crop Marks139
Step 1: Performing a Nozzle Drop-Out Test139
Step 2: Normal Cleaning Method140
Step 3: Adjusting Cutting142
Step 4: Correct the Misalignment of Printing and Cutting with Crop Marks at the same Time143
Starting Output with Crop Marks145
Preparations for Cutting Output147
Step 1: Loading Media with Crop Marks147
Step 2: Switching off the Print Heater and Dryer148
Step 3: Preventing Pulling of the Media with Undue Force149
Starting Cutting Output150
Optimizing Quality and Efficiency151
Optimizing the Output Quality152
Using the Correction Functions153
Automatically Making Required Adjustments153
Manual Adjustment: Reducing Horizontal Bands (Feed Correction Function)154
Manual Adjustment: Adjusting the Misalignment of the Ink Landing Position (Media Gap Adjustment)156
Configuring Settings to Match the Properties of the Media158
Changing the Print Head Height158
Using Hard-To-Dry Media160
Using Media that Wrinkles Easily/Does Not Move Smoothly161
Using Sticky Media162
Setting the Take-Up Unit163
Preventing Ink Discharge Issues165
Preventing Soiling of the Media, Dot Drop-Out, and Dot Displacement165
Preventing Misaligned Media166
Use Middle Pinch Rollers When Pulling Back or Feeding Media166
Adjusting the Ink-Drying Method167
What Is the Media Heating System167
Setting the Print Heater Temperature169
Setting the Dryer Temperature171
Hints and Tips for Temperature Control173
Setting the Temperature During Standby174
Drying the Trailing Edge of the Printing Area on the Dryer175
Switching off the Print Heater and Dryer Together177
Using an Auxiliary Drying Unit (DU3)179
Accurately Adjusting the Cutting Settings180
Fine-Tuning the Cutting Conditions180
Accurately Adjusting the Cutting-In Amount182
Performing Distance Correction During Cutting184
Cutting to Make It Possible to Cut Corners Attractively (over Cut)185
Prioritizing the Cutting Settings of this Machine over the Software RIP Settings187
Accurately Adjusting the Settings for Printing and Cutting188
Correcting the Misalignment of Printing and Cutting188
Correcting the Misalignment of the Printing and Cutting Positions During Cutting191
Accurately Adjusting the Settings for Cutting with Crop Marks193
Correcting the Misalignment of Printing and Cutting with Crop Marks (Concurrent Test for Printing and Cutting with Crop Marks)193
Correcting the Misalignment of Printing and Cutting with Crop Marks193
Rent Test for Printing and Cutting with Crop Marks)193
Correcting the Misalignment of Printing and Cutting with Crop Marks (Separate Test for Printing/Cutting with Crop Marks)196
Correcting the Misalignment of Printing and Cutting with Crop Marks196
Rate Test for Printing/Cutting with Crop Marks)196
Correcting the Reading Sensor200
Optimizing Work Efficiency201
Managing the Media Settings202
Changing the Media Settings202
Checking the Registered Media Settings204
Changing the Media Name206
Duplicating Media Settings207
Deleting Media Settings208
Adjusting the Output-Start Location209
Setting the Base Point209
Reducing Output Time211
Speeding up Output for Narrow Media211
Other Useful Functions212
Using the Print Light (Interior Light)212
Performing Printing Tests Arranged Horizontally213
Optimizing Operation Management214
Managing the Operations Appropriately and Efficiently215
Setting the Current Date/Time and Using It for Maintenance215
Checking the Remaining Media216
Showing/Hiding Notifications218
Setting the Activation Interval for Sleep Mode (Power-Saving Feature)219
Managing the Basic Settings of the Printer220
Changing the Display Language220
Changing the Units of Measurement221
Viewing Printer Information222
Viewing Network Information223
Adjusting the Brightness of the Operation Panel224
Turning off Operation Panel Sounds225
Returning All Settings to Factory Defaults226
Maintenance227
Introduction228
Important Notes on Handling and Use229
Printer229
Ink Pouches229
Basic Maintenance Knowledge230
Types and Timing of Maintenance230
Measures When the Printer Is Not in Use for a Prolonged Period232
Regular Maintenance233
Print Head Check before Printing234
Performing a Nozzle Drop-Out Test234
Cleaning the Machine235
Cleaning the Media Path235
Cleaning the Knife Carriage Roller236
Cleaning Around the Print Heads237
Manual Cleaning Method238
Consumable Products and Parts Related to Manual Cleaning244
Disposing of Discharged Fluid245
Precautions for Disposing of Discharged Fluid246
If the Discharged Fluid Disposal Message Appears247
Advanced Maintenance249
When Dot Drop-Out or Dot Displacement Occurs250
Normal Cleaning Method250
When Normal Cleaning Is Not Effective252
Medium Cleaning Method252
Powerful Cleaning Method254
If Colors Are Uneven256
Mixing the Ink by Shaking the Pouch Tray256
When Uneven Color Issues Occur with White Ink257
Method for Ink Renewal Inside Damper257
Handling Severe Dot Drop-Out and Dot Displacement260
Ink Renewal Method260
Partially Restricting the Print Heads Used for Printing265
Emergency Measure) Cleaning the Print Head Surface268
When the Operation Panel Is Dirty269
Operation Panel Cleaning Method269
Replacing Consumable Parts270
Replacing Parts for Maintenance271
Replacing the Wiper and the Tray Pad271
Cleaning the Wiper Tray274
Replacing the Blade/Separating Knife277
Replacing the Blade277
Replacing the Separating Knife284
Troubleshooting Methods287
Output Quality Problems288
Printed Results Are Coarse or Contain Horizontal Stripes289
Do the Print Heads Cause Dot Drop-Out289
Is the Print Head Height Appropriate289
Have You Carried out [Feed Correction]289
Have You Carried out [Media Gap Adjustment] (Ink Landing Position Correction)289
Have You Carried out [Media Gap Adjustment] (Ink Landing Position Correc- Tion)289
Is the Printer Installed in a Level and Stable Location290
Is the Media Heating System at a Suitable Temperature290
Is the Temperature of the Room too Low290
Is the Print Mode Suitable290
Is the Media Loaded Correctly290
Are the [Media Settings] Appropriate290
The Media Becomes Soiled When Printed291
Do the Print Heads Come into Contact with the Media291
Are the Print Heads Dirty291
Are the Pinch Rollers or the Media Clamps Dirty291
Colors Are Unstable or Uneven292
Have You Tried Mixing the Ink by Shaking the Pouch Trays292
Are Colors Still Uneven after Mixing the Ink by Shaking the Pouch Trays292
Is the Media Wrinkled292
Was Printing Paused Partway through292
Is the Printer Installed in a Level and Stable Location292
Is the Media Loaded Correctly293
Are the Operating Parameters Set to Appropriate Values293
Are the [Media Settings] Appropriate293
Cutting Is Misaligned, Skewed, or Not Clean294
Is the Media Loaded Correctly294
Are the Settings for the Cutting Conditions Appropriate294
Is the Length of Output too Long294
Are You Using Media that Exhibits Large Expansion and Contraction294
Is the Setting for the [Cutting Distance Correction] Menu Item (under [Cutting Settings]) Correct294
Is the Setting for the [Cutting Distance Correction] Menu Item294
Ting Settings]) Correct294
Are the Pinch Rollers Placed on the Proper Locations295
Have You Corrected the Misalignment of Printing and Cutting295
Is the Blade Holder Installed Appropriately295
Is the Blade Worn295
Is There any Buildup of Pieces of Material or Dust Inside the Blade Holder295
Problems in Cutting with Crop Marks297
Automatic Detection of Crop Marks Fails298
Is the Media Wrinkled or Warped298
Is the Media Size too Large298
Are You Using Media that Is Likely to Reflect Light298
Are You Using Transparent Media298
Printing and Cutting Are Misaligned299
Have You Corrected the Misalignment of Printing and Cutting with Crop Marks299
Media Feed Problems300
Media Wrinkles301
Is the Media Loaded and Set up Straight and Securely301
Was Loaded Media Allowed to Stand for some Time301
Are the Media Clamps Installed301
Was the Media Loaded While the Print Heater was Hot301
Are the Media Heating System Temperatures too High301
Is the Temperature of the Room too Low301
Is the Humidity of the Room too High301
Is the Media Sagging302
Media Feeding Is Not Straight303
Is the Media Loaded and Set up Straight and Securely303
Media Feeding Is Not Smooth304
Is some Other Object Coming into Contact with the Media304
Is the Media too Thick304
Are the Grit Rollers Dirty304
A Media Jam Occurs305
Is an Error Message Displayed305
Is the Media Warped or Wrinkled305
Is the Height of the Print Heads too Low305
Are the Grit Rollers Dirty305
Are the Media Clamps Installed305
Is the Media Loaded and Set up Straight and Securely305
Is some Other Object Coming into Contact with the Media306
Is the Media too Thick306
Machine Problems307
The Print Heads Do Not Move308
What to Do First308
If the Print Heads Still Do Not Move308
The Printer Unit Does Not Run310
Is the Power Switched on310
Is [Output Possible.] Displayed310
Are any Covers Open310
Is the Message [Output Is Currently Paused.] Displayed on the Screen310
Is a Message Displayed on the Screen310
Are the Cables Connected310
Is the LAN Routing Appropriate311
Are the LAN Settings Correct311
DID the Software RIP End Abnormally311
Is an [Ink Pouch Tray Error] Displayed311
The Media Heating System Doesn't Warm up313
Is the Media Loaded313
Is [Heater Power] Turned on313
Is the Temperature of the Room too Low313
Cannot Separate the Media314
Is the Separating Knife Installed314
Messages on the Operation Panel315
Messages316
[When Output, Cleaning, and Other Operations Are Completed, Discard the Discharged Fluid.]316
[The Time for Manual Cleaning Has Arrived.]316
[The Time for Wiper Replacement Has Arrived.]316
[The Time for Wiper Tray Cleaning Has Arrived.]316
[Print Head Protection Mode Has Activated.]316
[Replace the Cleaning Liquid Pouch.]317
[Install the Cleaning Liquid Pouch.]317
[The Extended Dryer Is Not Connected.]317
[The Time for Ink Mixing Has Arrived.]317
[Operation of the Take-Up Unit Stopped.]317
[Place the Middle Pinch Rollers over All the Grit Rollers.]317
[Install the Media Clamps Correctly.]318
[Media Clamps Could Not be Detected.]318
[The LAN Cable Is Not Connected.]318
[Connection Is Requiring too Much Time. Manually Setting the IP Address will Improve the Connection Speed.]319
[The Media Could Not be Detected Automatically. Manually Set the Printing Area.]319
Area.]319
Error Messages321
[Ink Pouch Tray Error]321
[Cover Open Error]321
[Media End Error]321
[Pinch Lever Error]322
[Media Loading Error]322
[Drain Bottle Error]322
[Crop Mark Detection Error]322
[Unable to Fill Wiper Cleaning Liquid]323
[Pinch Roller Error]323
[Print Head Height Mismatch]323
[Insufficient Media Width]323
[Motor Error]324
[Print Head Dry-Out Error]324
[Low Temperature Error]324
[High Temperature Error]325
[Pump Stop Error]325
[Cleaning Error (Ink Pouch Tray)]325
[Cleaning Error (Drain Bottle)]325
[Take-Up Unit Communication Error]325
[Service Call]326
[Software Error]326
Appendix327
Operations When Moving the Unit328
Preparing to Move the Machine329
Step 1: Removing Media and the Blade Holder329
Step 2: Circulating the Ink (Only When Using White Ink)331
Step 3: Discharging the Wiper Tray Cleaning Liquid332
Step 4: Secure the Print Heads in Place Using the Retainer333
Step 5: Reinstalling the Machine334
Main Specifications336
Printing/Cutting Area337
Maximum Area337
Maximum Printing Area When Using Crop Marks338
Media Separation Location During Continuous Printing339
About the Blade340

Roland TrueVIS VG3-540 - Cannot Separate the Media; Is the Separating Knife Installed

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